Client and Staff Call Centre Manager
| Dyddiad hysbysebu: | 06 Mehefin 2025 |
|---|---|
| Cyflog: | £33,000 i £40,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Mehefin 2025 |
| Lleoliad: | Chipping Sodbury, Gloucestershire, bs37 6jx |
| Cwmni: | Acorn Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | a1WNz000002mydRMAQ_1749230814 |
Crynodeb
Client and Staff Liaison Manager
Full-time role Monday to Friday 9.00 - 530pm
£33,000 - £40,000 + 25 Days Holiday
Chipping Sodbury
The Role:
Are you a Call Centre Manager, Team Leader or similar from a Lending, Estate Agency or Surveying background, looking for a role granting authority and autonomy to create processes and get the most out your team?
On offer is the chance to join a growing company that specialise in Survey & Valuation work.
Responsibilities:
- Overseeing the Client Services Team and Manager
- Onboarding of new Clients
- Working alongside the Client Services Manager to improve structures and processes enhancing productivity
- Working closely with Stakeholders and Clients to ensure service levels are maintained and adhered to
- Managing performance review systems, providing feedback, and addressing performance issues and continually supporting managers to measure their team's performance.
- Planning and implementing training programs, assessing employee needs, and ensuring ongoing professional development
- Adhoc duties to assist and support the Operations Director
Must have
- 3 years' experience of leading or managing people within a small to medium-sized business
- Excellent knowledge of MS office suite
- Good communication skills
- High attention to detail, particularly in maintaining records, policies, and compliance documents
Desirable
- Housing, Surveying or similar background
- Previous HR experience
- Good national geographical knowledge
Key Benefits:
- Exciting, Fun, Relaxed Working Environment: Join a team that values creativity, collaboration, and fun.
- Modern Offices with onsite parking.
- Career Development Opportunities: We support your growth with opportunities for progression in a rapidly growing company.
- Perks: Regular social events, Opportunity to buy and sell up to 3 days annual leave.
Acorn by Synergie acts as an employment agency for permanent recruitment.
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