Dewislen

Claim Manager

Manylion swydd
Dyddiad hysbysebu: 06 Mehefin 2025
Cyflog: £36,728 i £40,670 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 02 Gorffennaf 2025
Lleoliad: Newcastle-upon-Tyne
Cwmni: Government Recruitment Service
Math o swydd: Parhaol
Cyfeirnod swydd: 410103/1

Gwneud cais am y swydd hon

Crynodeb

The Infected Blood Compensation Authority (IBCA) exists to help right a historic wrong. Following the Infected Blood Inquiry, the UK Government accepted the moral case for a compensation scheme to support those infected and affected by the infected blood scandal.

Our mission is to deliver a trauma-informed, fair and empathetic service for those who have waited far too long for justice. This is a new organisation, and this is your opportunity to help build it - shaping a service that puts people at the centre.

Currently, all IBCA roles are hosted by the Cabinet Office within the Civil Service. However, once IBCA becomes fully operational, it is expected that most roles will transfer to IBCA as a new Arm’s Length Body (ALB) separate from the Cabinet Office. Transferred roles will maintain the same or substantially the same terms and conditions of employment that are overall no less favourable.

It is anticipated that employees moving to IBCA will continue to participate in Civil Service pension arrangements with no break in pensionable service. Roles commencing after IBCA becomes operational will be with IBCA directly, on similar terms and conditions. All successful candidates will receive full details with their formal offer.

More information and a list of FAQs will be provided in the candidate pack and microsite.

Additional Information

· Please note that the initial 8-week training period is full-time Mon - Friday 9am to 5pm and must be attended in person at our office.

· we welcome applications from candidates seeking flexible or part-time working arrangements

· From week 9 onwards, you will be expected to spend 80% of your time working from the office

You will join a new claim management team with responsibility for supporting people through every stage of the compensation process. This includes building trusting relationships with people who are eligible to claim compensation, gathering and reviewing evidence, working with clinical and financial advisors, and making clear and timely decisions.

You’ll also contribute to the development of IBCA’s systems, guidance and processes - helping shape what good looks like for this unique organisation.

Responsibilities

What you’ll do

  • Manage your own caseload with care, quality and empathy
  • Act as a first point of contact via phone, email and post
  • Gather, analyse and process information to support fair decisions
  • Write clear, accurate summaries for our clinical and financial teams
  • Guide people through complex emotional and practical circumstances
  • Make decisions using clear policies and guidance
  • Support complaint responses and appeals
  • Advocate for users and signpost to relevant services
  • Work closely with colleagues to help shape the future of the service

Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd

Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.

Gwneud cais am y swydd hon