Claim Manager
| Posting date: | 06 June 2025 |
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| Salary: | £36,728 to £40,670 per year |
| Hours: | Full time |
| Closing date: | 02 July 2025 |
| Location: | Newcastle-upon-Tyne |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 410103/1 |
Summary
The Infected Blood Compensation Authority (IBCA) exists to help right a historic wrong. Following the Infected Blood Inquiry, the UK Government accepted the moral case for a compensation scheme to support those infected and affected by the infected blood scandal.
Our mission is to deliver a trauma-informed, fair and empathetic service for those who have waited far too long for justice. This is a new organisation, and this is your opportunity to help build it - shaping a service that puts people at the centre.
Currently, all IBCA roles are hosted by the Cabinet Office within the Civil Service. However, once IBCA becomes fully operational, it is expected that most roles will transfer to IBCA as a new Arm’s Length Body (ALB) separate from the Cabinet Office. Transferred roles will maintain the same or substantially the same terms and conditions of employment that are overall no less favourable.
It is anticipated that employees moving to IBCA will continue to participate in Civil Service pension arrangements with no break in pensionable service. Roles commencing after IBCA becomes operational will be with IBCA directly, on similar terms and conditions. All successful candidates will receive full details with their formal offer.
More information and a list of FAQs will be provided in the candidate pack and microsite.
Additional Information · Please note that the initial 8-week training period is full-time Mon - Friday 9am to 5pm and must be attended in person at our office. · we welcome applications from candidates seeking flexible or part-time working arrangements · From week 9 onwards, you will be expected to spend 80% of your time working from the office |
You will join a new claim management team with responsibility for supporting people through every stage of the compensation process. This includes building trusting relationships with people who are eligible to claim compensation, gathering and reviewing evidence, working with clinical and financial advisors, and making clear and timely decisions. You’ll also contribute to the development of IBCA’s systems, guidance and processes - helping shape what good looks like for this unique organisation.
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