Service Manager
| Dyddiad hysbysebu: | 03 Mehefin 2025 |
|---|---|
| Cyflog: | £37,497 i £38,373 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Mehefin 2025 |
| Lleoliad: | FY4 5ES |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 406470/2 |
Crynodeb
Are you ready to lead the future of data-driven decision making at DWP Digital?
We’re on the lookout for a passionate and experienced Service Manager to take charge of service delivery, continuous improvement, and support for DWP’s strategic Management Information (MI) platform, a powerhouse for insights that shape real-world impact.
Join a fast-moving, innovative team at the heart of government transformation. Our MI products help thousands of users from frontline managers to the Secretary of State in make smarter, faster decisions every day.
With a rapidly growing user base and a high-profile portfolio, this is your chance to drive meaningful change at scale. If you thrive on challenge, love improving services, and want to be part of something that truly matters, we want to hear from you.
Be part of something bigger. Be part of DWP Digital.
As a Service Manager, you will collaborate with Digital, Business and external stakeholders to ensure service support is delivered to agreed performance targets in a cost effective and timely manner.
You’ll undertake a range of key Service Management duties including Reporting, Incident/Ticket Management and Problem Management, working closely with stakeholders across all levels, driving increased service quality, value and improved customer service satisfaction.
You’ll have responsibility for the management of Information Technology tasks and staff, establishing and maintaining relationships with stakeholders, including external suppliers, and the management of user connectivity processes.
User Access and Incident Management: Manage, capture and record user access requests and incidents raised. Ensuring compliance with SLA’s a requests and governance processes.
Request Management; Maintain Tracker solution: recording updates on progress and external team responses.
Management of user access requests including both individual user and bulk user requests.
Management of Incident process including escalation analysis and reporting processes.
Relationship Management; Providing responses to stakeholder and user access and incident queries both written, via email, and verbally as appropriate.
The creation and updating of Knowledge Articles to support shared learning/understanding.
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