Quality Assurance and Communications Lead | South London and Maudsley NHS Foundation Trust

Posting date:	03 June 2025
Salary:	Not specified
Additional salary information:	£35,964 - £43,780 per annum inclusive of HCAS
Hours:	Full time
Closing date:	03 July 2025
Location:	London, SE6 4JF
Company:	South London and Maudsley NHS Foundation Trust
Job type:	Permanent
Job reference:	7219363/334-NCL-7219363

Summary

Lewisham CAMHS Mental Health Support Team (MHST) is a new early intervention, prevention and wellbeing promotion service designed to help meet the mental health needs of children and young people (CYP) in education settings. Our business administration and data management colleagues are a vital part of our service and the successful candidate will part of an expanding team of dedicated professionals, supporting schools to improve mental health outcomes for children. This post has several components which are detailed in the full job description.



(1) To provide business administrator support to MHST Leadership Team and to assist in the effective delivery of a comprehensive MHST service and support to Clinical Service Lead/ Managers.
(2) Be proficient in time management and able to deal with conflicting priorities in association with high level matters.

(3) Support with the MHST recruitment, ensuring the recruitment process is efficient, timely and meets the requirements for staff working with children and young people.
(4) To support Clinical Service Leads with E-Rostering system for the MHST.
(5) To lead on service relevant projects, as delegated by the MHST Senior Leadership Team.
(6) To provide an excellent standard of customer care and administration support and being a first point of contact for children and families, education settings, colleagues as well as external agencies and other stakeholders for a range of MHST activity
(7) To oversee communications to schools and colleges, disseminating information and updates to participating settings and to provide up-to-date information and guidance, organising regular newsletters and sharing information relevant to education settings.
(8) To maintain the MHST web page, adding and updating new developments and working alongside digital services.
(9) Overseeing data analysis, quality assurance and routine reporting requirements.

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel likeyou are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

· Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.

· Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.

· Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes

· Car lease, our staff benefits from competitive deals to lease cars

· Accommodation, our staff benefits from key-worker housing available which is available on selected sites

· NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

Other benefits include:

· Counselling services

· Wellbeing events

· Long service awards

· Cycle to work scheme

· Season ticket loan

· Childcare vouchers

· Staff restaurants



Recruitment:
1) To support with MHST recruitment including local induction for new staff and to act as the interface for the service with Human Resources, ensuring the recruitment process is efficient and timely and meets the requirements for staff working with children and young people.
2) Once a start date is agreed to liaise with the relevant line manager for the new staff member to ensure an induction programme is in place.

Training:
1) To be a designated Fire Warden or First aider within the Kaleidoscope Centre and attend meetings, as required.
2) To participate in personal development and training programmes as agreed.

Staffing:
1) To create and keep up-dated the supervision and line management structures for the MHST which incorporates the details of the posts i.e.. staff member’s name, role title, WTE, grade. To regularly check this information with the teams and against the establishment on the budgets.
2) To update and maintain the absence information recorded on the E-Rostering system on behalf of the MHST.

Financial Management:
1) Make purchases or order equipment on behalf of senior staff, through e-Procurement or Digital Services.
2) Arrange for the payment of conferences, study days etc by completing the paperwork on e-Procurement.
3) Ensure that all financial matters are dealt with in accordance with the Trust’s Standing Financial Instructions (SFIs).

Project Management:
1) The lead on, or work closely with, the MHST on specific management projects and audits, as required.

Service Requirements:
1) To have a detailed knowledge and understanding of the work and services being provided within the MHST and Lewisham CAMHS and to act as a point of information and communication within the service.
2) To review, improve, update and implement administrative systems with the admin and business manager, consulting with the Service Managers where necessary.
3) Provide day to day operational support to clinical and professional leads within the service, including diary management, administrative duties, taking minutes and managing action logs at senior meetings.
4) The post holder will be expected to oversee the use of Electronic Patient Journey System (ePJS) and the uploading of new referrals as well as monitoring performance alongside CSL’s so that the service meets its operating targets, though timely reports and support.
5) To have a flexible and adaptable approach to work, with the ability to keep to tight deadlines and to prioritise flexibly.
6) To maintain a detailed awareness and knowledge of Child and Adolescent services to answer queries from both internal and external enquiries.
7) To have a good working relationship and a detailed awareness of all Trust and Corporate Departments.
8) Act in a professional manner always, respecting the interests of children, young people and their families being seen by the professional staff and keeping confidential any information on their treatment.
9) Monitor and report on data relating to quality assurance for NHSE/ ICS and internal use.
10) Line management to the Band 4 senior business administrator for MHST
11) Deputise as necessary for other members of the team


Career Progression pathways and development opportunities:

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer ongoing training and development.




This advert closes on Tuesday 17 Jun 2025