Customer Service Practitioner Apprenticeship
| Dyddiad hysbysebu: | 31 Mai 2025 |
|---|---|
| Cyflog: | £7.55 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Mehefin 2025 |
| Lleoliad: | Poulton Le Fylde, Lancashire, FY6 7BQ |
| Cwmni: | GetMyFirstJob Ltd |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | 260694 |
Crynodeb
Customer Service Practitioner
Are you passionate about travel and eager to learn all aspects of the industry? This apprenticeship offers hands-on experience, providing you with the skills and knowledge to excel in customer service within the travel sector.
Role Overview:As a Customer Service Practitioner, your primary responsibility will be to deliver high-quality products and services to customers. You will be the first point of contact, influencing customer satisfaction and ensuring a positive experience. This role is dynamic, with opportunities to engage with customers in-person, digitally, and within their own localities.
Key Responsibilities:
Deliver outstanding customer service in line with company standards and regulatory requirements.
Handle customer interactions through various channels, including face-to-face, phone, email, social media, and text.
Assist with order payments, bookings, and travel-related inquiries.
Provide expert, and support on travel products and services.
Meet and greet customers, ensuring a welcoming and professional experience.
Address and resolve customer concerns efficiently to maintain satisfaction.
Gather and measure customer feedback to improve service delivery.
Support sales initiatives and contribute to the overall success of the business.
What You’ll Gain:
In-depth knowledge of the travel industry and customer service best practices.
Hands-on experience in various customer-facing roles.
The ability to handle a wide range of customer interactions confidently.
The foundation for a successful career in travel and tourism.
If you’re enthusiastic, customer-focused, and eager to learn, this apprenticeship is the perfect opportunity to develop your career in travel!
Hourly rate of pay:
April 2025
£12.21
£10.00
£7.55
Training
STANDARD & LEVEL
The successful candidate will work towards completing the Level 2 Customer Service Practitioner Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.
Stacks of support
Assessment mostly takes place in the workplace. When you start, you will be allocated a skills coach, who will visit you at least once a month to guide and support you and help you to plan for your future. We will also provide you with specialist support for your English and maths and for any additional needs that you make us aware of.
Qualifications required
Level 2 a minimum of English and maths grades A*-D (9-3) (or
equivalent) are desirable OR willingness to complete Functional Skills
Level 1/2 which are a requirement to have or to achieve before EPA
Gateway.
Skills required
Confident and able to communicate
within a small team
Prospects
A Full Time position within the business.
Qualification / Standard : ST0072 Customer service practitioner
Duration 15 Months
Are you passionate about travel and eager to learn all aspects of the industry? This apprenticeship offers hands-on experience, providing you with the skills and knowledge to excel in customer service within the travel sector.
Role Overview:As a Customer Service Practitioner, your primary responsibility will be to deliver high-quality products and services to customers. You will be the first point of contact, influencing customer satisfaction and ensuring a positive experience. This role is dynamic, with opportunities to engage with customers in-person, digitally, and within their own localities.
Key Responsibilities:
Deliver outstanding customer service in line with company standards and regulatory requirements.
Handle customer interactions through various channels, including face-to-face, phone, email, social media, and text.
Assist with order payments, bookings, and travel-related inquiries.
Provide expert, and support on travel products and services.
Meet and greet customers, ensuring a welcoming and professional experience.
Address and resolve customer concerns efficiently to maintain satisfaction.
Gather and measure customer feedback to improve service delivery.
Support sales initiatives and contribute to the overall success of the business.
What You’ll Gain:
In-depth knowledge of the travel industry and customer service best practices.
Hands-on experience in various customer-facing roles.
The ability to handle a wide range of customer interactions confidently.
The foundation for a successful career in travel and tourism.
If you’re enthusiastic, customer-focused, and eager to learn, this apprenticeship is the perfect opportunity to develop your career in travel!
Hourly rate of pay:
April 2025
£12.21
£10.00
£7.55
Training
STANDARD & LEVEL
The successful candidate will work towards completing the Level 2 Customer Service Practitioner Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.
Stacks of support
Assessment mostly takes place in the workplace. When you start, you will be allocated a skills coach, who will visit you at least once a month to guide and support you and help you to plan for your future. We will also provide you with specialist support for your English and maths and for any additional needs that you make us aware of.
Qualifications required
Level 2 a minimum of English and maths grades A*-D (9-3) (or
equivalent) are desirable OR willingness to complete Functional Skills
Level 1/2 which are a requirement to have or to achieve before EPA
Gateway.
Skills required
Confident and able to communicate
within a small team
Prospects
A Full Time position within the business.
Qualification / Standard : ST0072 Customer service practitioner
Duration 15 Months