Customer Service Apprentice (Apprenticeship)
| Dyddiad hysbysebu: | 29 Mai 2025 |
|---|---|
| Cyflog: | £7.55 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Mehefin 2025 |
| Lleoliad: | Bispham, FY2 0JN |
| Cwmni: | GetMyFirstJob Ltd |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | 260615 |
Crynodeb
As a Customer Service Apprentice at Empower Finance, you'll be an integral part of our dynamic team, assisting in providing bespoke financial solutions to our clients. Your responsibilities will include:
Speaking to customers to seek out interest in new or existing payment solutions
Supporting the preparation and analysis of financial reports to support customer relations
Assisting with client consultations and financial planning
Learning about various financial products and services offered by the company to promote locally, regionally and nationally
Collaborating with team members on projects to improve processes within the organisation.
Engaging in training sessions to develop your understanding of the financial industry
This apprenticeship offers a comprehensive introduction to the financial services sector, providing you with the skills and knowledge to build a successful career in customer facing activity.
Your working hours will be Monday to Friday 9.00am - 5.00pm.
Hourly Rate of pay: ·
£7.55 per hour ·
Excellent commission structure
Please note - Apprenticeship will be confirmed after a 3-4 week probation meeting.
Training
STANDARD & LEVEL
The successful candidate will work towards completing the Level 2 Customer Service Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.
Stacks of support
Assessment mostly takes place in the workplace. When you start, you will be allocated a skills coach, who will visit you at least once a month to guide and support you and help you to plan for your future. We will also provide you with specialist support for your English and maths and for any additional needs that you make us aware of.
Qualifications required
Level 2 a minimum of English and maths grades A*-D (9-3) (or
equivalent) are desirable OR willingness to complete Functional Skills Level 1/2
which are a requirement to have or to achieve before EPA Gateway.
Skills required
Strong numerical and analytical skills
Excellent communication and interpersonal abilities
Proficiency in Microsoft Office Suite, especially Excel
Ability to work collaboratively in a team environment
Attention to detail and strong organizational skills
Prospects
Upon successful completion of the apprenticeship, there may be opportunities for permanent employment within Empower Finance, with potential for further professional development and progression within the company.
Qualification / Standard : ST0072 Customer service practitioner
Duration 15 months
Speaking to customers to seek out interest in new or existing payment solutions
Supporting the preparation and analysis of financial reports to support customer relations
Assisting with client consultations and financial planning
Learning about various financial products and services offered by the company to promote locally, regionally and nationally
Collaborating with team members on projects to improve processes within the organisation.
Engaging in training sessions to develop your understanding of the financial industry
This apprenticeship offers a comprehensive introduction to the financial services sector, providing you with the skills and knowledge to build a successful career in customer facing activity.
Your working hours will be Monday to Friday 9.00am - 5.00pm.
Hourly Rate of pay: ·
£7.55 per hour ·
Excellent commission structure
Please note - Apprenticeship will be confirmed after a 3-4 week probation meeting.
Training
STANDARD & LEVEL
The successful candidate will work towards completing the Level 2 Customer Service Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.
Stacks of support
Assessment mostly takes place in the workplace. When you start, you will be allocated a skills coach, who will visit you at least once a month to guide and support you and help you to plan for your future. We will also provide you with specialist support for your English and maths and for any additional needs that you make us aware of.
Qualifications required
Level 2 a minimum of English and maths grades A*-D (9-3) (or
equivalent) are desirable OR willingness to complete Functional Skills Level 1/2
which are a requirement to have or to achieve before EPA Gateway.
Skills required
Strong numerical and analytical skills
Excellent communication and interpersonal abilities
Proficiency in Microsoft Office Suite, especially Excel
Ability to work collaboratively in a team environment
Attention to detail and strong organizational skills
Prospects
Upon successful completion of the apprenticeship, there may be opportunities for permanent employment within Empower Finance, with potential for further professional development and progression within the company.
Qualification / Standard : ST0072 Customer service practitioner
Duration 15 months