Head of Specialist Support - Contract Role
| Dyddiad hysbysebu: | 16 Mai 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Mehefin 2025 |
| Lleoliad: | Greater London, N5 1XA |
| Cwmni: | Liaise |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | ORG4544-AL1312935HigHOSSCR |
Crynodeb
About Liaise
Liaise is a leading provider of high-quality specialist support services for adults with complex learning disabilities and needs. Our mission is to ensure that every person we support can live richer, happier lives.
The company has been built through acquisition and organic growth from its first site in London to 37 services in South-East England.
Liaise is backed by Intriva, who acquired the company in September 2021, and backed by our investor we have a clear growth strategy to grow within existing markets and expand out to new geographies over the next 3-4 years. We currently support 270 plus individuals and have 1000 plus staff.
We are proud of our values and believe our team should be Positive, Progressive and Personal on an everyday basis and are now looking for a Head of Specialist Support for a fixed term.
Job Overview
The Head of Specialist Support is responsible for leading the group wide Positive Behaviour Support function as well as the Speech and Language team and Occupational Therapist. To ensure our Positive Behaviour Support offer has a measurable positive impact on people we support alongside developing our approach to reducing restrictive practice and improving STOMP scores. Provide clinical support to the team and support them to maintain and develop their professional learning. The Head of Specialist Support will work collaboratively with operational partners and the referrals team to ensure a seamless approach to positive behaviour resulting in excellent outcomes. It is expected that the post holder will lead on maintaining processes and efficiencies whilst extending the service throughout the group.
The Head of Special Support will take overall operational responsibility and ownership of the PBS offer in Liaise and work with operational and service support colleagues to deliver the strategic aims of the business by:
Ensuring our services achieve high quality outcomes for the people we support.
Compliance with UK regulations and achieving ‘Good’ or ‘Outstanding’ ratings with the CQC.
Ensure homes are operated efficiently and effectively, e.g., controlling and monitoring staff and other costs and deliver against the regional budget and business plan.
Identifying ways to enhance income through placements and other business opportunities.
Leading the Positive Behaviour Support team, the Head of Specialist will champion quality and the values of the organization and exhibit the highest standards personally and professionally.
Leadership
Experience of working in services for people with a learning disability, autism and challenging behaviour
Lead and develop our approach to PBS Practice Leadership
Provide clinical supervision to the team (PBS) and facilitate clinical supervision for other specialist professionals
Ensure PBS team continue to develop their practice through professional development routes, attending PBS Network meetings and engage in as well as contribute to Liaise training & development offer
Lead on developing innovative solutions to interventions and assist the Quality and Governance Director to build on different approaches that align to PBS to ensure Liaise offers the highest quality service to people we support.
Ensure the PBS team are deployed in an efficient way and become part of the process of assessment, transition, debriefs required, following up with team support, training and practice leadership.
Supporting the team to ensure Positive Behaviour Support Plans remain in date and are reviewed to a high quality.
Undertaking themselves and supporting team to complete high quality Functional Behaviour Assessments
Managing the internal referral pathway for input across services through triangulation, assignment and prioritisation.
Ensure effective partnership working with operational colleagues that supports implementation and change within individual services and the wider group. Identifying any operational barriers and supportive solutions to overcome this.
Participate in effective team working and the development of productive working relationships. You will ensure communication is effective, respectful, professional and clear, allowing you to communicate with the people you support as well as families, professionals, and our colleagues to achieve positive outcomes for the people we provide support to.
Maintain a suite of KPI’s for PBS, restriction reduction and STOMP
Provide routine and ad-hoc incident analyses
To engage regularly with the Quality Analyst and provide monthly updates on relevant team Key Performance Indicators and agreed outcomes.
Quality and Compliance
Link in with BILD/RNN and other relevant agencies to ensure our work complies with and continues to be accredited by these bodies
Engage with external providers of training and accreditation as needed
Maintain a PBS Assurance framework so we can measure impact and quality of the approaches
Support the redevelopment of our approaches to support planning and systems
Demonstrate the ability to complete behaviour assessment tools and write reports relating to behaviour to a high standard
Contribute to data and soft intelligence gathering to support improvements across services
Business Management
Ensuring recruitment, induction and retention of colleagues is managed effectively
Support the business occupancy targets through timely support at assessment and transition stages
Develop appropriate recommendations for the development of service culture
Escalate concerns professionally to operations colleagues and seek to support a resolution
To represent the company in meetings with regulators, local authorities and other external stakeholders.
Work collaboratively with the wider Quality Team to maximise quality outcomes for people we support
Liaise is a leading provider of high-quality specialist support services for adults with complex learning disabilities and needs. Our mission is to ensure that every person we support can live richer, happier lives.
The company has been built through acquisition and organic growth from its first site in London to 37 services in South-East England.
Liaise is backed by Intriva, who acquired the company in September 2021, and backed by our investor we have a clear growth strategy to grow within existing markets and expand out to new geographies over the next 3-4 years. We currently support 270 plus individuals and have 1000 plus staff.
We are proud of our values and believe our team should be Positive, Progressive and Personal on an everyday basis and are now looking for a Head of Specialist Support for a fixed term.
Job Overview
The Head of Specialist Support is responsible for leading the group wide Positive Behaviour Support function as well as the Speech and Language team and Occupational Therapist. To ensure our Positive Behaviour Support offer has a measurable positive impact on people we support alongside developing our approach to reducing restrictive practice and improving STOMP scores. Provide clinical support to the team and support them to maintain and develop their professional learning. The Head of Specialist Support will work collaboratively with operational partners and the referrals team to ensure a seamless approach to positive behaviour resulting in excellent outcomes. It is expected that the post holder will lead on maintaining processes and efficiencies whilst extending the service throughout the group.
The Head of Special Support will take overall operational responsibility and ownership of the PBS offer in Liaise and work with operational and service support colleagues to deliver the strategic aims of the business by:
Ensuring our services achieve high quality outcomes for the people we support.
Compliance with UK regulations and achieving ‘Good’ or ‘Outstanding’ ratings with the CQC.
Ensure homes are operated efficiently and effectively, e.g., controlling and monitoring staff and other costs and deliver against the regional budget and business plan.
Identifying ways to enhance income through placements and other business opportunities.
Leading the Positive Behaviour Support team, the Head of Specialist will champion quality and the values of the organization and exhibit the highest standards personally and professionally.
Leadership
Experience of working in services for people with a learning disability, autism and challenging behaviour
Lead and develop our approach to PBS Practice Leadership
Provide clinical supervision to the team (PBS) and facilitate clinical supervision for other specialist professionals
Ensure PBS team continue to develop their practice through professional development routes, attending PBS Network meetings and engage in as well as contribute to Liaise training & development offer
Lead on developing innovative solutions to interventions and assist the Quality and Governance Director to build on different approaches that align to PBS to ensure Liaise offers the highest quality service to people we support.
Ensure the PBS team are deployed in an efficient way and become part of the process of assessment, transition, debriefs required, following up with team support, training and practice leadership.
Supporting the team to ensure Positive Behaviour Support Plans remain in date and are reviewed to a high quality.
Undertaking themselves and supporting team to complete high quality Functional Behaviour Assessments
Managing the internal referral pathway for input across services through triangulation, assignment and prioritisation.
Ensure effective partnership working with operational colleagues that supports implementation and change within individual services and the wider group. Identifying any operational barriers and supportive solutions to overcome this.
Participate in effective team working and the development of productive working relationships. You will ensure communication is effective, respectful, professional and clear, allowing you to communicate with the people you support as well as families, professionals, and our colleagues to achieve positive outcomes for the people we provide support to.
Maintain a suite of KPI’s for PBS, restriction reduction and STOMP
Provide routine and ad-hoc incident analyses
To engage regularly with the Quality Analyst and provide monthly updates on relevant team Key Performance Indicators and agreed outcomes.
Quality and Compliance
Link in with BILD/RNN and other relevant agencies to ensure our work complies with and continues to be accredited by these bodies
Engage with external providers of training and accreditation as needed
Maintain a PBS Assurance framework so we can measure impact and quality of the approaches
Support the redevelopment of our approaches to support planning and systems
Demonstrate the ability to complete behaviour assessment tools and write reports relating to behaviour to a high standard
Contribute to data and soft intelligence gathering to support improvements across services
Business Management
Ensuring recruitment, induction and retention of colleagues is managed effectively
Support the business occupancy targets through timely support at assessment and transition stages
Develop appropriate recommendations for the development of service culture
Escalate concerns professionally to operations colleagues and seek to support a resolution
To represent the company in meetings with regulators, local authorities and other external stakeholders.
Work collaboratively with the wider Quality Team to maximise quality outcomes for people we support