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Reception Manager
| Posting date: | 09 April 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 May 2025 |
| Location: | Nr Tarporley, CW6 9PE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3603-25-0000 |
Summary
Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Ensuring all daily reception duties are completed and helping to oversee the smooth running of the practice Completing staff appraisals as required Identifying and delivering team training where required Compiling reception staff rotas Reviewing and updating all administrative and reception policies and procedures as required Supporting the management team in the compilation of practice reports and the practice development plan Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences Provide induction training for new reception staff and ongoing reviews and monitoring of the role dealing appropriately with any underperformance, retraining and reassessment Updating the appointment system with clinical sessions ensuring these reflect leave and other approved absences, proactively identifying any required cover for all clinical team Providing initial guidance and advice to patients who wish to verbally complain Work closely with the senior management team Acting as building fire marshal, ensuring evacuation lists are current and the visitors log is used appropriately Partake in audit as directed by the audit lead Coordinate and produce meeting agendas and record the minutes of meetings Monitor and promote the use of the Friends and Family Test Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives Assist with QOF targets Schedule and take minutes for the MDT meeting Manage and arrange annual premises and equipment checks