Reception Manager
| Posting date: | 15 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 01 January 2026 |
| Location: | Daventry, NN11 6XN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0606-25-0005 |
Summary
JOB TITLEReception Manager REPORTS TO Practice Manager JOB SUMMARY We are looking for an experience and confident Reception Manager to lead our busy front-of-house team and support the smooth running of our practice. This is a key leadership role for someone passionate about delivering an outstanding patient experience while ensuring efficient and professional reception services. KEY JOB RESPONSIBILITIES Leading, supervising and developing the reception team Organising the practice rota, arranging cover for staff absence and managing your teams annual leave Monitoring and managing your teams sickness ensuring accurate processes and reporting Proven ability to lead, motivate, and support a team Excellent communication, interpersonal, and organisational skills Overseeing all daily reception operations and ensuring a smooth patient journey A calm, professional approach with the ability to manage a busy front-of-house environment Strong IT proficiency, multitasking ability, and attention to detail Ensuring timely and effective handling of patient queries and enquiries Overseeing stock management, including Handling complaints from patients in relation to reception services Collaborating closely with the wider clinical and management team to support effective service delivery Health and Safety lead for the practice This job description is not exhaustive. It is intended to give an outline of what is expected and is subject to annual review as part of appraisal scheme by the Practice Manager. GENERAL DUTIES In addition to the key job responsibilities detailed in this job description all employees at are expected to comply with the general duties detailed below: Infection Control To maintain a clean, safe environment, ensuring adherence to the practices standards of cleanliness, hygiene and infection control. Safeguarding children, young people and vulnerable adults We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are therefore expected to behave in such a way that supports this commitment. Information Governance All staff have an individual responsibility for creating accurate records of their work and for making entries into and managing all NHS records effectively in line with the Health Record Keeping Policy and other Health Records and Corporate Records Management policies and procedures in order to meet the legal, regulatory and accountability requirements. Health and Safety To take reasonable care to prevent injury to themselves or others who may be affected by their acts or omissions. To co-operate fully in discharging policies and procedures with regard to health and safety matters. To immediately report to their manager any shortcomings in health and safety procedures and practice. To report any accidents or dangerous incidents to their immediate manager and safety representative as early as possible and submit a completed accident/incident form. To use protective clothing and equipment where provided. Governance To actively participate in governance activities to ensure that the highest standards of care and business conduct are achieved.