Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Resident Services Officer
| Dyddiad hysbysebu: | 04 Ebrill 2025 |
|---|---|
| Cyflog: | £17.73 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Mai 2025 |
| Lleoliad: | Kensington, London, SW10 0DS |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | K&C 5265633 |
Crynodeb
What's involved with this role:
Temporary Resident Services Officer
K&C 5265633
Please do not apply for this role unless your CV meets the following general requirements, as well as the more specific ones listed further down the ad:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Key Requirements:
Previous experience in a customer service, property management, or residential services role is preferred.
Proficiency with Microsoft Office Suite and property management software is desirable.
Good standard of written and oral skills.
Experience in minute taking.
We are looking for candidates who can coordinate and lead with Neighbourhood Management Services functions, such as mutual exchanges, tenancy visits, Right to Buy applications whilst ensuring excellent customer services for residents.
Key Responsibilities:
Deliver reception services to all residents and visitors attending any housing office sites, addressing queries at reception regarding tenancy matters and low level anti-social behaviour; re-directing calls and enquiries where necessary to relevant officers and teams across Housing Management or other departments when needed.
Be responsible for incoming and outgoing housing management post, emails and tasks received from the CRM Team Queue and allocate to the relevant teams across the Council. Scan and create cases of incoming post and correspondence from residents.
Promptly assign any incoming Members Enquiries or Complaints to the relevant officers/managers to investigate and diarise these for a response.
Ensuring the signing of new tenancies are scheduled in diaries promptly, within set target times and prioritise this area of work so as not to impact on void turnaround times.
Creating welcome packs for new residents, ensuring that there are enough available for upcoming new tenancies.
Compile relevant data for Subject Access Request, Freedom of Information and Court files.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.
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Job Ref: K&C 5265633
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.