Estate Services Quality Assurance Officer
| Dyddiad hysbysebu: | 08 Gorffennaf 2025 |
|---|---|
| Cyflog: | £21.45 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Awst 2025 |
| Lleoliad: | Islington, North London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ben Recruitment Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | BROR8986072025 |
Crynodeb
Estate Services Quality Assurance Officer
Description
The Estate Services Quality Assurance Officer plays a crucial role in ensuring the highest standards of service delivery within our estate management framework. This position requires a detail-oriented professional who will be responsible for developing, implementing, and maintaining quality assurance protocols across various estate services. As a key member of our team, the officer will conduct regular audits, reviews, and assessments of services offered, ensuring compliance with relevant standards and regulations. The role also involves collaborating with estate managers and service teams to identify areas for improvement, facilitate training sessions, and promote best practices in service delivery. The ideal candidate will possess strong analytical skills to interpret data and make informed decisions that enhance service quality. Additionally, the Estate Services Quality Assurance Officer will serve as a point of contact for feedback from residents and stakeholders, making it essential to maintain positive relationships and effectively communicate findings and recommendations. By actively fostering a culture of continuous improvement, the officer will contribute significantly to our commitment to providing exceptional estate services that meet the needs and expectations of our community.
Responsibilities
Develop and implement quality assurance policies and procedures for estate services.
Conduct regular audits and assessments to ensure compliance with established quality standards.
Analyze service delivery metrics to identify trends and areas for improvement.
Collaborate with estate managers to develop training programs aimed at enhancing service quality.
Prepare detailed reports of audit findings and present recommendations to management.
Serve as a point of contact for feedback from residents and stakeholders regarding service quality.
Facilitate workshops and training sessions to promote best practices among service staff.
Requirements
Bachelor's degree in a relevant field such as business administration, quality management, or a related discipline.
Proven experience in quality assurance or quality control within service delivery sectors.
Strong analytical skills with the ability to interpret data and generate actionable insights.
Excellent communication skills, both written and verbal, for effective reporting and presentations.
Detail-oriented with a strong commitment to maintaining high standards of service.
Ability to work collaboratively as part of a team while also being self-motivated.
Familiarity with quality management systems and relevant regulatory frameworks.
Hours Per Week: 35.00
Start Time: 08:00
End Time: 16:00
Pay Per Hour: £21.45
Location: Islington, North London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK
Description
The Estate Services Quality Assurance Officer plays a crucial role in ensuring the highest standards of service delivery within our estate management framework. This position requires a detail-oriented professional who will be responsible for developing, implementing, and maintaining quality assurance protocols across various estate services. As a key member of our team, the officer will conduct regular audits, reviews, and assessments of services offered, ensuring compliance with relevant standards and regulations. The role also involves collaborating with estate managers and service teams to identify areas for improvement, facilitate training sessions, and promote best practices in service delivery. The ideal candidate will possess strong analytical skills to interpret data and make informed decisions that enhance service quality. Additionally, the Estate Services Quality Assurance Officer will serve as a point of contact for feedback from residents and stakeholders, making it essential to maintain positive relationships and effectively communicate findings and recommendations. By actively fostering a culture of continuous improvement, the officer will contribute significantly to our commitment to providing exceptional estate services that meet the needs and expectations of our community.
Responsibilities
Develop and implement quality assurance policies and procedures for estate services.
Conduct regular audits and assessments to ensure compliance with established quality standards.
Analyze service delivery metrics to identify trends and areas for improvement.
Collaborate with estate managers to develop training programs aimed at enhancing service quality.
Prepare detailed reports of audit findings and present recommendations to management.
Serve as a point of contact for feedback from residents and stakeholders regarding service quality.
Facilitate workshops and training sessions to promote best practices among service staff.
Requirements
Bachelor's degree in a relevant field such as business administration, quality management, or a related discipline.
Proven experience in quality assurance or quality control within service delivery sectors.
Strong analytical skills with the ability to interpret data and generate actionable insights.
Excellent communication skills, both written and verbal, for effective reporting and presentations.
Detail-oriented with a strong commitment to maintaining high standards of service.
Ability to work collaboratively as part of a team while also being self-motivated.
Familiarity with quality management systems and relevant regulatory frameworks.
Hours Per Week: 35.00
Start Time: 08:00
End Time: 16:00
Pay Per Hour: £21.45
Location: Islington, North London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK