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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
CRM Administration Officer - Waste and Recycling
| Dyddiad hysbysebu: | 29 Mawrth 2025 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Ebrill 2025 |
| Lleoliad: | Barnstaple, EX31 3NP |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | N Devon 5265250 |
Crynodeb
What's involved with this role:
Temporary CRM Administration Officer - Waste and Recycling
Ref number: N Devon 5265250
Start ASAP
This role is office based
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
Your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Skills & Experience:
A minimum of five GCSEs or equivalent at grade C or above (inc. English and Maths) or proven equivalent work experience
A level two NVQ in customer service or relevant experience
A minimum of one years relevant work experience (in general administration / updating systems)
Experience of providing support to colleagues, other officers and members of the public
Experience of working as part of an effective team
Have excellent communication skills, ensuring colleagues are updated when handing over workloads
Ability to prioritise tasks and plan / schedule own workload driven by both customer need and service SLAs
Have attention to detail / accuracy when updating records relied on by colleagues and customers
Desirable:
Experience of working in local Government and Councillors would be advantageous
What's involved with this role: Your role is to ensure that CSC and customer reports through the CRM system (Firmstep) are processed efficiently and effectively. You will proactively monitor and update W&R records across various systems to maintain accuracy and consistency.
Key duties:
Handle enquiries from customers, Councillors, and the public regarding W&R services, resolving issues at the first point of contact whenever possible, and minimizing escalations.
Investigate and process Firmstep reports, utilizing previous data and Bartec events, while keeping customers informed and ensuring Firmstep records are accurately maintained with effective housekeeping practices.
Monitor EH&HS systems for fly-tipping cases, allocate tasks to appropriate staff, track progress, and review and sign off cases weekly.
Collaborate with supervisors to address concerns raised by Firmstep reports, ensuring prompt resolution of issues and escalating matters to your line manager when necessary.
Work closely with supervisors and the Bartec Administration Officer to resolve service failures, missed collections, and update relevant databases, ensuring all information is accurate and current. Serve as the primary contact for CSC/W&R colleagues on Firmstep-related queries.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Job Ref: N Devon 5265250
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.