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Customer Support Administrator
| Dyddiad hysbysebu: | 12 Chwefror 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Real Living Wage Employer |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Chwefror 2025 |
| Lleoliad: | Barrow-In-Furness, Cumbria |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Furness Building Society |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: |
Crynodeb
Barrow-in-Furness
Full time - 35 Hours
Fixed Term- Approx. 6 months
Two Positions Available
Competitive Salary + Benefits
An exciting opportunity has arisen for two enthusiastic, innovative, and confident individuals to join our Customer Support Teams. We have two fixed term positions available and are looking for driven individuals who can demonstrate a high level of customer service experience.
We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. We are committed to building a diverse workforce and will consider all applicants.
Your role is to support our customers in various ways, including:
• Play a crucial role in our customer service team, providing high-level customer care.
• Effectively communicating via a variety of channels including telephone, email, web chat and post.
• Assist in the digital onboarding process, including case management and troubleshooting.
• Ensuring tasks are carried out on time and in line with member expectations.
• Remaining compliant and ensuring you continually act in accordance with regulatory requirements.
• Collaborate with team members to share insights, address challenges, and contribute to a positive team culture.
What you will bring:
• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
What you can expect from us:
• Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, ‘Christmas Shopping’ Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
Full time - 35 Hours
Fixed Term- Approx. 6 months
Two Positions Available
Competitive Salary + Benefits
An exciting opportunity has arisen for two enthusiastic, innovative, and confident individuals to join our Customer Support Teams. We have two fixed term positions available and are looking for driven individuals who can demonstrate a high level of customer service experience.
We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. We are committed to building a diverse workforce and will consider all applicants.
Your role is to support our customers in various ways, including:
• Play a crucial role in our customer service team, providing high-level customer care.
• Effectively communicating via a variety of channels including telephone, email, web chat and post.
• Assist in the digital onboarding process, including case management and troubleshooting.
• Ensuring tasks are carried out on time and in line with member expectations.
• Remaining compliant and ensuring you continually act in accordance with regulatory requirements.
• Collaborate with team members to share insights, address challenges, and contribute to a positive team culture.
What you will bring:
• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
What you can expect from us:
• Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, ‘Christmas Shopping’ Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.
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Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.