Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Digital Retention Specialist
| Dyddiad hysbysebu: | 10 Chwefror 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mawrth 2025 |
| Lleoliad: | remote |
| Cwmni: | PA Media Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1450 |
Crynodeb
Role overview
About us
Alamy isn’t just a global visual content platform; it’s the fuel that ignites the imaginations of leading brands like Netflix,
Ogilvy, and Red Bull. We offer millions of fresh, high-quality photos, vectors, videos, and 360-degree experiences.
Our diverse community of over 150,000 creators from around the world is at the heart of everything we do. We empower them, and in
turn, they empower our customers to find the perfect visual asset for any project.
We believe in fostering a supportive and inclusive environment where calculated risks and creative solutions are celebrated. We
are constantly pushing boundaries and innovating to stay ahead of the curve.
Inclusion
We are committed to fostering an inclusive environment where your unique skills, experiences, and perspectives are valued. We
understand the importance of work-life balance and actively support agile working where possible.
This role can be based remotely, provided you can commit to spending at least one day a month in our Alamy Abingdon office.
If you need any adjustments during the recruitment process, please reach out to our recruitment team—we’re here to support you
every step of the way.
The Role
We’re looking for a commercially minded Digital Retention Specialist, with expertise in CRM, email marketing, and customer
retention to drive customer loyalty, engagement, and lifetime value at Alamy. You’ll develop and optimise digital retention
strategies, using data-driven insights to enhance customer relationships, reduce churn, and improve retention metrics.
In this role, you will work cross-functionally with Sales, Product, Brand Marketing, and Technology teams to align retention
initiatives with broader commercial objectives. Your expertise in CRM and marketing automation tools will help execute impactful,
targeted campaigns that engage our audience and drive measurable results.
Your responsibilities will include:
* Owning and optimising CRM, email marketing, and retention strategies to enhance customer experience and increase lifetime
value.
* Analysing customer data to segment audiences and personalise marketing efforts across multiple touchpoints.
* Planning, executing, and evaluating retention-focused campaigns.
* Running A/B tests and optimising campaigns to improve KPIs such as click-through rates, open rates, and conversions.
* Monitoring customer behaviour, identifying at-risk customers, and recommending intervention strategies.
* Tracking retention metrics, creating reports, and providing actionable insights to senior management.
* Staying ahead of industry trends and best practices in customer retention strategies.
About You
To be successful in this role, you will have a proven track record in digital retention marketing, using data-driven insights to
enhance customer engagement and loyalty.
You will also need:
* Expertise in CRM and marketing automation tools like Salesforce.
* Data analytics skills and experience using tools such as Google Analytics and Excel
* A deep understanding of email marketing best practices.
* The ability to interpret customer data and create segmented lists for targeted campaigns.
* A test-and-learn mindset, using A/B testing to continuously refine campaign performance.
What We Offer
Alongside a competitive salary and annual bonus, we offer a comprehensive benefits package with a focus on well-being, including:
* 5 weeks of holiday (in addition to 8 public holidays)
* Holiday purchase option
* Enhanced pay for maternity, paternity, and adoption leave
* Company pension
* Life Assurance (4x salary)
* Wellbeing day
* Volunteering day
If you’re passionate about digital retention and looking for a role where you can make a real impact, we’d love to hear from you!
About us
Alamy isn’t just a global visual content platform; it’s the fuel that ignites the imaginations of leading brands like Netflix,
Ogilvy, and Red Bull. We offer millions of fresh, high-quality photos, vectors, videos, and 360-degree experiences.
Our diverse community of over 150,000 creators from around the world is at the heart of everything we do. We empower them, and in
turn, they empower our customers to find the perfect visual asset for any project.
We believe in fostering a supportive and inclusive environment where calculated risks and creative solutions are celebrated. We
are constantly pushing boundaries and innovating to stay ahead of the curve.
Inclusion
We are committed to fostering an inclusive environment where your unique skills, experiences, and perspectives are valued. We
understand the importance of work-life balance and actively support agile working where possible.
This role can be based remotely, provided you can commit to spending at least one day a month in our Alamy Abingdon office.
If you need any adjustments during the recruitment process, please reach out to our recruitment team—we’re here to support you
every step of the way.
The Role
We’re looking for a commercially minded Digital Retention Specialist, with expertise in CRM, email marketing, and customer
retention to drive customer loyalty, engagement, and lifetime value at Alamy. You’ll develop and optimise digital retention
strategies, using data-driven insights to enhance customer relationships, reduce churn, and improve retention metrics.
In this role, you will work cross-functionally with Sales, Product, Brand Marketing, and Technology teams to align retention
initiatives with broader commercial objectives. Your expertise in CRM and marketing automation tools will help execute impactful,
targeted campaigns that engage our audience and drive measurable results.
Your responsibilities will include:
* Owning and optimising CRM, email marketing, and retention strategies to enhance customer experience and increase lifetime
value.
* Analysing customer data to segment audiences and personalise marketing efforts across multiple touchpoints.
* Planning, executing, and evaluating retention-focused campaigns.
* Running A/B tests and optimising campaigns to improve KPIs such as click-through rates, open rates, and conversions.
* Monitoring customer behaviour, identifying at-risk customers, and recommending intervention strategies.
* Tracking retention metrics, creating reports, and providing actionable insights to senior management.
* Staying ahead of industry trends and best practices in customer retention strategies.
About You
To be successful in this role, you will have a proven track record in digital retention marketing, using data-driven insights to
enhance customer engagement and loyalty.
You will also need:
* Expertise in CRM and marketing automation tools like Salesforce.
* Data analytics skills and experience using tools such as Google Analytics and Excel
* A deep understanding of email marketing best practices.
* The ability to interpret customer data and create segmented lists for targeted campaigns.
* A test-and-learn mindset, using A/B testing to continuously refine campaign performance.
What We Offer
Alongside a competitive salary and annual bonus, we offer a comprehensive benefits package with a focus on well-being, including:
* 5 weeks of holiday (in addition to 8 public holidays)
* Holiday purchase option
* Enhanced pay for maternity, paternity, and adoption leave
* Company pension
* Life Assurance (4x salary)
* Wellbeing day
* Volunteering day
If you’re passionate about digital retention and looking for a role where you can make a real impact, we’d love to hear from you!