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Resident Services Officer
| Posting date: | 04 February 2025 |
|---|---|
| Salary: | £17.73 to £18.73 per hour |
| Hours: | Full time |
| Closing date: | 06 March 2025 |
| Location: | West London, London, W10 5UP |
| Company: | Daniel Owen Ltd |
| Job type: | Temporary |
| Job reference: | RKRSO_1738676311 |
Summary
Resident Services Officer
Temp contract
Based in West London
£17.73per hour PAYE
Job Purpose:
- To deliver an outstanding service in Neighbourhood Management Services for residents including face-to-face, telephone, email, virtual communication whilst ensuring pace and empathy is provided.
- To provide a high level of customer service to residents and ensure that the service is seamless and proactive, working well with all relevant teams.
- To coordinate and lead with Neighbourhood Management Services functions, such as mutual exchanges, tenancy visits, Right to Buy applications whilst ensuring excellent customer services for residents.
- To assist residents visiting reception or calling with their enquiries and providing a firstclass service that represents the Council's values and establish a close working relationship with key teams and services to triage any queries to the relevant departments.