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(Punjabi & Urdu Speaking) Reception & Admin Apprentice
| Posting date: | 08 January 2025 |
|---|---|
| Salary: | £9,984 per year |
| Hours: | Full time |
| Closing date: | 07 February 2025 |
| Location: | B17 8LG |
| Remote working: | On-site only |
| Company: | Intec Business Colleges Ltd |
| Job type: | Apprenticeship |
| Job reference: | City Health Centre |
Summary
City Health Centre
Birmingham B17 8LG
We are seeking a friendly, organised, and professional GP Receptionist to join our team at City Health Centre. As the first point of contact for patients, you will play a vital role in ensuring the smooth running of the practice and providing exceptional patient care. The role involves a mix of administrative and customer service duties, requiring excellent communication and organisational skills.
Key Responsibilities:
Patient Interaction:
Greet patients and visitors in a professional and courteous manner.
Answer telephone calls promptly, handle queries, and direct calls appropriately.
Assist patients with booking, rescheduling, or cancelling appointments using the practice’s booking system.
Provide information about the practice’s services and policies.
Administrative Duties:
Manage patient records, ensuring accurate and secure data entry and maintenance.
Handle incoming and outgoing correspondence, including emails and post.
Process prescription requests according to the practice’s protocols.
Register new patients and update existing patient records as required.
Team Support:
Work collaboratively with GPs, nurses, and other practice staff to ensure smooth operations.
Support clinical staff with administrative tasks as needed.
Compliance:
Maintain confidentiality and comply with GDPR and practice policies.
Follow health and safety regulations and infection control guidelines.
Skills Required:
Excellent communication and interpersonal skills, with the ability to handle patient queries empathetically.
Strong organisational skills and attention to detail.
Proficient in IT.
Knowledge of medical terminology (preferred but not essential).
Personal Qualities:
Friendly, approachable, and professional manner.
Reliable and punctual.
A team player who can also work independently when required.
Compassionate and patient-focused.
Progression:
Progression into a permanent position is possible upon completion of the apprenticeship, for the right candidate.
Job Types: Part-time, Temp to perm, Apprenticeship
Contract length: 21 months
Pay: £9,984.00 per year
Expected hours: 30 per week
Schedule:
Day shift
Work Location: In person
Reference ID: City Health Centre
Birmingham B17 8LG
We are seeking a friendly, organised, and professional GP Receptionist to join our team at City Health Centre. As the first point of contact for patients, you will play a vital role in ensuring the smooth running of the practice and providing exceptional patient care. The role involves a mix of administrative and customer service duties, requiring excellent communication and organisational skills.
Key Responsibilities:
Patient Interaction:
Greet patients and visitors in a professional and courteous manner.
Answer telephone calls promptly, handle queries, and direct calls appropriately.
Assist patients with booking, rescheduling, or cancelling appointments using the practice’s booking system.
Provide information about the practice’s services and policies.
Administrative Duties:
Manage patient records, ensuring accurate and secure data entry and maintenance.
Handle incoming and outgoing correspondence, including emails and post.
Process prescription requests according to the practice’s protocols.
Register new patients and update existing patient records as required.
Team Support:
Work collaboratively with GPs, nurses, and other practice staff to ensure smooth operations.
Support clinical staff with administrative tasks as needed.
Compliance:
Maintain confidentiality and comply with GDPR and practice policies.
Follow health and safety regulations and infection control guidelines.
Skills Required:
Excellent communication and interpersonal skills, with the ability to handle patient queries empathetically.
Strong organisational skills and attention to detail.
Proficient in IT.
Knowledge of medical terminology (preferred but not essential).
Personal Qualities:
Friendly, approachable, and professional manner.
Reliable and punctual.
A team player who can also work independently when required.
Compassionate and patient-focused.
Progression:
Progression into a permanent position is possible upon completion of the apprenticeship, for the right candidate.
Job Types: Part-time, Temp to perm, Apprenticeship
Contract length: 21 months
Pay: £9,984.00 per year
Expected hours: 30 per week
Schedule:
Day shift
Work Location: In person
Reference ID: City Health Centre