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IT Operations Manager
| Posting date: | 25 November 2024 |
|---|---|
| Salary: | £53,755.00 to £60,504.00 per year |
| Additional salary information: | £53755.00 - £60504.00 a year |
| Hours: | Full time |
| Closing date: | 06 December 2024 |
| Location: | Knowsley, L34 9GJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9350-24-2269 |
Summary
Principle Responsibilities 1.To provide endpoint technical support for endpoint service users. Provide leadership for technical design and architecture. Support delivery of problem and change management through the service delivery management team. Providing operational direction for the Desktop & Configuration Management teams. 2.To be responsible for the leadership and effective management of the Desktop and Configuration Management teams across all associated partner organisations and Informatics Merseyside. 3. To manage the Desktop and Configuration Management teams to ensure functionality of endpoints for IT users.4. Be responsible for ensuring safe and secure endpoint devices working with the IT & Cyber security teams for compliance.5. Lead the team managers providing the necessary quality and standard of support, manage escalations and report on performance of the teams.6. Support implementation of the relevant IT strategies and support other the implementation of other overlapping strategies such as voice & data, IT & cyber security and Infrastructure.7. Support implementation of new technologies to improve the user experience with endpoints and align to technical strategies.8. To have an in-depth understanding, and adhere to all informatics policies, and have an understanding, and adhere to all general partner organisation policies.9. To ensure robust systems are in place for monitoring data protection and information security incidents.10. Act as the subject matter expert in all matters relating to Desktop Services and Configuration Management services for Informatics Merseyside and all partner organisations, working withdepartmental representatives to achieve and maintain the Information Security Framework.11. Conduct technical risk assessments on sometimes highly intricate business decisions and systems and communicate these risks to non-technical leaders in partner organisations.12. The post holder will have an exceptional understanding of Desktop and Configuration technologies, endpoint management, endpoint operating systems and endpoint technical support and good understanding of wider inter-related IT technologies.13. As technology develops the post holder will need to regularly investigate developments assessing them for any potential technical risks.14. Work with wider teams in Informatics Merseyside to support the delivery of key projects and schemes relating to endpoint user experience.15. Ensure that all work is undertaken for IM and partner organisations, whether in-house or by Third Parties, and adheres to the established IT Security standards.16. Provide regular assurance and performance reports & presentations to the Senior Leadership team.17. Design, develop and maintain Business Continuity plans for endpoint teams in the event of an incident that would necessitate the continued IT service.18. Aid in developing responses to Freedom of Information requests.19. To keep abreast of technical and IT developments relating to endpoint and user experience.20. Participate in an on-call rota