Repairs Manager
| Posting date: | 05 June 2025 |
|---|---|
| Salary: | £50,000.00 per year |
| Hours: | Full time |
| Closing date: | 19 June 2025 |
| Location: | Bootle, Merseyside |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | The Sovini Group |
| Job type: | Permanent |
| Job reference: | SG001720 |
Summary
We are currently looking for a Repairs Manager to join Sovini Property Services at The Sovini Group.
This position is a permanent opportunity.
As a Repairs Manager, you will be expected to:
• Lead, manage, motivate, and engage the Repairs operations team to ensure the delivery of a customer-focused service. Provide effective coaching, mentoring, and support to empower team members, helping them to understand their roles and responsibilities, while sharing best practices to enhance overall performance
• Ensure that the customer experience is at the forefront of all activities by maintaining a professional demeanour in communications with service users, clients, and both internal and external stakeholders. Uphold high standards of appearance, conduct, and adherence to Health & Safety regulations.
• Ensure that all services comply with statutory regulations and health and safety requirements, particularly in relation to directly employed operatives and maintenance contracts.
• Manage the reactive maintenance team to ensure its adaptability to evolving services. Ensure all team members are trained effectively to fulfil their duties and adhere to internal processes and procedures. Regularly review personal development plans.
• Produce and manage the budget for the Repairs team, including making necessary in-year revisions or amendments, all while ensuring Value for Money in operations.
• Work alongside Senior Management and colleagues to monitor and manage third-party contractor performance, ensuring adherence to agreed service levels and KPIs. This includes producing timely management reports to support service delivery and meet business needs.
• Ensure there is sufficient capacity within the Repairs operations team to address all pre-booked and unforeseen absences. Attend both informal and formal company and client meetings, as well as training sessions as required.
• Oversee the effective utilization of IT systems, ensuring operatives are accurately using and updating their PDAs, while inputting schedule of rate codes correctly.
• Monitor and update the status of repairs on an ongoing basis, including tracking jobs raised, booked within target time, cancelled works orders, repairs without appointments, overdue tasks, and ensuring follow-on jobs are completed by the end of each day.
• Manage high-profile repairs, including complaints and inquiries from the Housing Ombudsman, ensuring prompt resolution and using feedback from any dissatisfaction to improve service delivery. Aim to reduce dissatisfaction and enhance overall customer satisfaction levels.
• Collaborate effectively with line reports, scheduling team leaders, senior managers, supervisors, and subcontractors to ensure an efficient and productive service is consistently delivered to residents, in line with agreed standard operating procedures.
• Strive to achieve maximum productivity through technical understanding and effective resource management. Manage subcontractor relationships to ensure compliance with Group standards of performance, customer service, and health & safety procedures.
• Oversee subcontractor management to maximize performance against KPIs, minimize default notices and penalties, and achieve high standards of quality and customer service in line with overarching objectives.
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
To be successful in a Repairs Manager role, the skills you will need:
• Degree/HNC in Building, Surveying, Contract Management, or a related field; or extensive experience in a senior role within Social Housing Repairs and Maintenance.
• Experience in collaborative partnership working to enhance service delivery.
• Experience in managing and leading effective change programmes within a repairs and maintenance environment
• Excellent IT skills including Word, Excel, Outlook and experience of using POWER BI
• Excellent organisation and time management skills to work under pressure in a fast-paced changing environment
• Familiarity with the National Housing Federation Schedule of Rates
• In-depth knowledge of building construction principles and common defects in residential housing
• React to changing workloads quickly and efficiently to ensure maximum productivity
• Significant experience in managing contractors and evaluating performance against Service Level Agreements (SLAs).
• Proven management experience, successfully leading staff and teams to meet high performance targets
• Comprehensive understanding of health and safety regulations relevant to the repairs and maintenance sector.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• Demonstrate The Sovini Group’s values in your day to day job role – Success, Passion, Authenticity, Courage, Enterprise.
• Ability to analyse data and produce reports on performance, identifying trends and recommending improvements.
• Ability to analyse data and produce reports on performance to support the organisation to create accurate programme planning / financial forecasts
If you are looking for a Repairs Manager role with:
• Competitive salary - £50,000.00
• 40 Hours per week (Monday-Friday).
• Agile Working
• 22 days holiday increasing with service.
• Cycle 2 Work Scheme.
• Group personal pension scheme.
• Life Assurance.
• Career development opportunities.
• Corporate discount scheme.
• Staff well-being and ‘feel-good’ programme.
Apply online via our website today!
We do not accept approaches from recruitment agencies and only applications made via our website will be accepted.
This position is a permanent opportunity.
As a Repairs Manager, you will be expected to:
• Lead, manage, motivate, and engage the Repairs operations team to ensure the delivery of a customer-focused service. Provide effective coaching, mentoring, and support to empower team members, helping them to understand their roles and responsibilities, while sharing best practices to enhance overall performance
• Ensure that the customer experience is at the forefront of all activities by maintaining a professional demeanour in communications with service users, clients, and both internal and external stakeholders. Uphold high standards of appearance, conduct, and adherence to Health & Safety regulations.
• Ensure that all services comply with statutory regulations and health and safety requirements, particularly in relation to directly employed operatives and maintenance contracts.
• Manage the reactive maintenance team to ensure its adaptability to evolving services. Ensure all team members are trained effectively to fulfil their duties and adhere to internal processes and procedures. Regularly review personal development plans.
• Produce and manage the budget for the Repairs team, including making necessary in-year revisions or amendments, all while ensuring Value for Money in operations.
• Work alongside Senior Management and colleagues to monitor and manage third-party contractor performance, ensuring adherence to agreed service levels and KPIs. This includes producing timely management reports to support service delivery and meet business needs.
• Ensure there is sufficient capacity within the Repairs operations team to address all pre-booked and unforeseen absences. Attend both informal and formal company and client meetings, as well as training sessions as required.
• Oversee the effective utilization of IT systems, ensuring operatives are accurately using and updating their PDAs, while inputting schedule of rate codes correctly.
• Monitor and update the status of repairs on an ongoing basis, including tracking jobs raised, booked within target time, cancelled works orders, repairs without appointments, overdue tasks, and ensuring follow-on jobs are completed by the end of each day.
• Manage high-profile repairs, including complaints and inquiries from the Housing Ombudsman, ensuring prompt resolution and using feedback from any dissatisfaction to improve service delivery. Aim to reduce dissatisfaction and enhance overall customer satisfaction levels.
• Collaborate effectively with line reports, scheduling team leaders, senior managers, supervisors, and subcontractors to ensure an efficient and productive service is consistently delivered to residents, in line with agreed standard operating procedures.
• Strive to achieve maximum productivity through technical understanding and effective resource management. Manage subcontractor relationships to ensure compliance with Group standards of performance, customer service, and health & safety procedures.
• Oversee subcontractor management to maximize performance against KPIs, minimize default notices and penalties, and achieve high standards of quality and customer service in line with overarching objectives.
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
To be successful in a Repairs Manager role, the skills you will need:
• Degree/HNC in Building, Surveying, Contract Management, or a related field; or extensive experience in a senior role within Social Housing Repairs and Maintenance.
• Experience in collaborative partnership working to enhance service delivery.
• Experience in managing and leading effective change programmes within a repairs and maintenance environment
• Excellent IT skills including Word, Excel, Outlook and experience of using POWER BI
• Excellent organisation and time management skills to work under pressure in a fast-paced changing environment
• Familiarity with the National Housing Federation Schedule of Rates
• In-depth knowledge of building construction principles and common defects in residential housing
• React to changing workloads quickly and efficiently to ensure maximum productivity
• Significant experience in managing contractors and evaluating performance against Service Level Agreements (SLAs).
• Proven management experience, successfully leading staff and teams to meet high performance targets
• Comprehensive understanding of health and safety regulations relevant to the repairs and maintenance sector.
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• Demonstrate The Sovini Group’s values in your day to day job role – Success, Passion, Authenticity, Courage, Enterprise.
• Ability to analyse data and produce reports on performance, identifying trends and recommending improvements.
• Ability to analyse data and produce reports on performance to support the organisation to create accurate programme planning / financial forecasts
If you are looking for a Repairs Manager role with:
• Competitive salary - £50,000.00
• 40 Hours per week (Monday-Friday).
• Agile Working
• 22 days holiday increasing with service.
• Cycle 2 Work Scheme.
• Group personal pension scheme.
• Life Assurance.
• Career development opportunities.
• Corporate discount scheme.
• Staff well-being and ‘feel-good’ programme.
Apply online via our website today!
We do not accept approaches from recruitment agencies and only applications made via our website will be accepted.