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Care Navigator and Receptionist
| Posting date: | 19 November 2024 |
|---|---|
| Salary: | £11.50 per hour |
| Additional salary information: | £11.50 an hour |
| Hours: | Full time |
| Closing date: | 30 November 2024 |
| Location: | Birmingham, B31 2GH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3597-24-0001 |
Summary
JOB DESCRIPTION for MEDICAL RECEPTIONIST RESPONSIBLE TO Deputy Manager MAIN PURPOSE To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other members of the primary health care team. To ensure enquires are promptly, efficiently and courteously handled; documents filed, recorded and distributed accurately and promptly; surgery premises kept tidy. The practice needs an experienced Medical Receptionist who can take over the administrative duties involved with coordinating patient and clinician schedules as well as bookkeeping, file management and office organisation. Were looking for a professional who believes that patients should be treated as people rather than numbers in a file, and who understands the value of compassionate service. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalised service. There are a few advancement opportunities for the successful applicant. GENERAL To work within the guidelines and policies of the Practice To ensure that statutory requirements are met at all times and to implement practice policies, as directed by the Practice Manager, Head Receptionist or any of the Partners To ensure that safe systems of work are practiced and that the agreed health and safety policies are adhered to. To be aware of the responsibility of every employee to have regard for safety for him or herself and others at work in the Health and Safety at Work Act To be conversant to with the practice fire regulations As well as the reception team there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice, reporting any problems encountered to the appropriate person Training requirements will be monitored by yearly appraisal. Personal development will be encouraged and supported by the Practice. It is the individuals responsibility to remain up to date with recent developments within the practice and the NHS. Participate in education and training and the induction of all members of the practice staff where appropriate It will be necessary to attend various Practice meetings as requested which may fall outside normal working hours. The only reason for not attending will be annual, study or sick leave. PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Reception duties Greet patients and Respond to all queries and requests for assistance from patients and other visitors Monitor flow of patients ensuring the appointment system accurately reflects the arrival of patients Ensure patients without appointments, but who need an urgent consultation, are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed correctly Advise patients of relevant charges for private services, accept payment and issue receipts keeping records of such payments up to date Enter requests for home visits in the diary stating reason and including relevant information and where necessary refer to the duty doctor Action requests for ambulance transportation and enter details on the computer Ensure reception and waiting areas are kept neat and tidy Scan post when required and file & code letters in the patient records Undertake referrals when needed 2. Repeat prescribing system Receive patients requests for prescriptions whether in writing, fax or e-mail; in person; over the telephone or from the telephone message service Action requests for repeat prescriptions while maintaining the Practices policy of generic prescribing and where appropriate 28 day prescribing. Report any problems and ensure that follow up action is taken to resolve such matters 3. Appointment system Ensure total familiarity with all appointment systems including regular and incidental variations Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record Monitor effectiveness of the system and report any problems or variations 5. Telephone system Receive and make calls as required answering any queries that arise Divert calls and take messages as appropriate ensuring accuracy 6. Start and end of day procedures As directed by the Reception Manager. 7. Any other delegated duties considered appropriate to the position This list is not exhaustive and new administrative duties may arise due to changes in the way the practice operates and with training you would be expected to undertake.