Customer Relations Executive
| Dyddiad hysbysebu: | 03 Tachwedd 2024 |
|---|---|
| Cyflog: | £27,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Rhagfyr 2024 |
| Lleoliad: | Birmingham |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Recruit4staff (Wrexham) Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | OPP-21881-207262 |
Crynodeb
Recruit4staff are proud to be representing their client, a leading Waste / Recycling company in their search for a Customer Relations Executive to work based in the Birmingham area.
For the successful Customer Relations Executive our client is offering:
• Salary up to £27,000 per annum
• 8:30am to 5:00pm Monday to Friday
• Permanent Position
• Benefits: Company Car, Holidays, Pension
The role - Customer Relations Executive :-
• Visit customers in the field / to their site for management of their enquiries and complaints
• Planning own diary and making appointments to see customers with the aim to resolve complaints and maintain a continued trading relationship
• Ability to manage a workload through a CRM system
• Dealing with a variety of initial queries, remaining customer focused to find the most suitable conclusion
• Engage in contractual matters and negotiation of rates where applicable
What our client is looking for in a Customer Relations Executive : -
• Experience in a customer service role - ESSENTIAL
• Customer relations and complaint management experience - ESSENTIAL
• End to End Complaint Resolution - ESSENTIAL
• Excellent communication, inter-personal analytical and Microsoft skills
• A full driving licence and flexibility to travel for meetings/training/site visits - ESSENTIAL
• Minimum 1-year experience within retentions - PREFERRED
Key skills or similar Job titles: Customer Relations Manager, Customer Retention Manager
Commutable From: Birmingham, West Midlands, Leicestershire, Coventry, Wolverhampton
For further information about this and other positions please apply now
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.