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90731 - Case Progression Officer and Deputy List Officer (Combined Role)
| Dyddiad hysbysebu: | 19 Medi 2024 |
|---|---|
| Cyflog: | £31,169 i £32,760 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Hydref 2024 |
| Lleoliad: | London, UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 90731 |
Crynodeb
HM Courts and Tribunals Service
Directorate: London Region
Job Title: Case Progression Officer and Deputy List Officer (Combined Role)
Locations: Wood Green Crown Court
Duration: Permanent contract (Full Time working only)
Pay Span or equivalent: EO
Background
HM Courts and Tribunals Service is an agency of the Ministry of Justice and provides the supporting administration for the judiciary across England and Wales. It presently delivers service to the public directly in court and tribunal buildings, remotely via business centres and through limited services via the internet. HMCTS’s ambition is to improve the services we deliver to the public directly in court and tribunal buildings, design new Courts & Tribunals Service Centres to deliver a national business and enhance our digital online services.
Consequently, there are high expectations of all staff regardless of the job they do, and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential. EO grade staff will need to display a commitment to four key principles: continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.
This role offers an exciting and unique opportunity to work with the judiciary and ensure high-level support is provided to ensure we are maximising courtroom efficiency and reducing the National and Local Ineffective Trial Rate. We are looking for highly motivated, professional, and confident staff with excellent communication skills that want to join us on this challenge to ensure delivery of our world leading justice system continues to serve and meet the publics needs and expectations. We need resilient, resourceful, and adaptable people to support us on this journey.
Key Purpose:
The role is advertised as full-time working hours only (37 hours per week, Monday - Friday).
The Deputy List Officer supports the scheduling and listing of hearings in liaison with the Resident Judge, Judiciary, Listing Officer to ensure efficient use of courtrooms and court staff and to ensure that all ancillary duties are carried out effectively. The Case progression officer will monitor, compile, and analyse case progression and performance data as required and to prepare reports. Both roles will use data to review processes and structures to identify failure in systems, trends and propose new ways of working to effect change. Support Judiciary, Listings, Crown Court clerks in the implementation of their case management role.
Please note, whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work at other local HMCTS sites or courts subject to business needs.
• Be responsible for the efficient use of courtrooms and court staff through the effective listing and control of court business.
• Be responsible for the monitoring and progression of all criminal cases identified for case management from first appearance to disposal, ensuring Trials proceed to completed without delay.
• Work with others to reduce and prevent ineffective and cracked trials both nationally and locally to meet national targets.
• The Case Progression officer will monitor effective trial rates to ensure that Court Room Utilisation targets are met.
• To assist in the delivery of performance against targets.
• Make practical use of Lean TIBs, SOPs and other continuous improvement tools.
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in:
• Face-to-face roles in HMCTS for example a court usher;
• Contact Centre roles in HMCTS for example call centre advisers; and
• processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration.
Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.
Directorate: London Region
Job Title: Case Progression Officer and Deputy List Officer (Combined Role)
Locations: Wood Green Crown Court
Duration: Permanent contract (Full Time working only)
Pay Span or equivalent: EO
Background
HM Courts and Tribunals Service is an agency of the Ministry of Justice and provides the supporting administration for the judiciary across England and Wales. It presently delivers service to the public directly in court and tribunal buildings, remotely via business centres and through limited services via the internet. HMCTS’s ambition is to improve the services we deliver to the public directly in court and tribunal buildings, design new Courts & Tribunals Service Centres to deliver a national business and enhance our digital online services.
Consequently, there are high expectations of all staff regardless of the job they do, and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential. EO grade staff will need to display a commitment to four key principles: continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.
This role offers an exciting and unique opportunity to work with the judiciary and ensure high-level support is provided to ensure we are maximising courtroom efficiency and reducing the National and Local Ineffective Trial Rate. We are looking for highly motivated, professional, and confident staff with excellent communication skills that want to join us on this challenge to ensure delivery of our world leading justice system continues to serve and meet the publics needs and expectations. We need resilient, resourceful, and adaptable people to support us on this journey.
Key Purpose:
The role is advertised as full-time working hours only (37 hours per week, Monday - Friday).
The Deputy List Officer supports the scheduling and listing of hearings in liaison with the Resident Judge, Judiciary, Listing Officer to ensure efficient use of courtrooms and court staff and to ensure that all ancillary duties are carried out effectively. The Case progression officer will monitor, compile, and analyse case progression and performance data as required and to prepare reports. Both roles will use data to review processes and structures to identify failure in systems, trends and propose new ways of working to effect change. Support Judiciary, Listings, Crown Court clerks in the implementation of their case management role.
Please note, whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work at other local HMCTS sites or courts subject to business needs.
• Be responsible for the efficient use of courtrooms and court staff through the effective listing and control of court business.
• Be responsible for the monitoring and progression of all criminal cases identified for case management from first appearance to disposal, ensuring Trials proceed to completed without delay.
• Work with others to reduce and prevent ineffective and cracked trials both nationally and locally to meet national targets.
• The Case Progression officer will monitor effective trial rates to ensure that Court Room Utilisation targets are met.
• To assist in the delivery of performance against targets.
• Make practical use of Lean TIBs, SOPs and other continuous improvement tools.
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in:
• Face-to-face roles in HMCTS for example a court usher;
• Contact Centre roles in HMCTS for example call centre advisers; and
• processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration.
Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.