8686 - Case Handler
| Dyddiad hysbysebu: | 06 Awst 2025 |
|---|---|
| Cyflog: | £38,661 i £42,019 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Awst 2025 |
| Lleoliad: | WC1V 6NP |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 8686 |
Crynodeb
Job Title: Case Handler
Grade: Higher Executive Officer (HEO)
Location: Court of Protection
Background
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Overview
The Court of Protection make decisions on financial or welfare matters for people who can’t make decisions at the time they need to be made (they ‘lack mental capacity’). We are based in London. Most cases are heard by district judges and a senior judge but can sometimes be heard by High Court judges. Cases can sometimes be transferred to a local court for hearing.
We are responsible for:
· deciding whether someone has the mental capacity to make a particular decision for themselves
· appointing deputies to make ongoing decisions for people who lack mental capacity
giving people permission to make one-off decisions on behalf of someone else who lacks mental capacity.
· handling urgent or emergency applications where a decision must be made on behalf of someone else without delay
· making decisions about a lasting power of attorney or enduring power of attorney and considering any objections to their registration
· considering applications to make statutory wills or gifts
· making decisions about when someone can be deprived of their liberty under the Mental Capacity Act
The key purpose of the role is to
· Provide specialist advice, support and guidance to the Court Manager and court staff in achieving the successful throughput of work on a daily basis.
· To help team members develop the skills and knowledge to deliver RCJ Group operational objectives.
· To provide technical advice and guidance to court users.
Key responsibilities
· Develop technical knowledge/skills of Court of Protection staff
· Deliver a consistent and customer focussed service
· Ensure effective deployment of resources within allocated budget
· Work with managers across the Royal Courts of Justice Group to ensure the delivery of Group performance objectives.
· Act as Authorised Court Officer making orders and directions, as required
· Act as Responsible Officer as required.
Operations
· Work to maintain and develop effective partnerships with the judiciary, supporting agencies, voluntary and user groups.
· Attend client service review meetings covering performance, service improvements, quality and processes
· Advise the Operations Manager and senior staff of issues regarding and arising from performance and service improvement
· Be effective in the sharing of knowledge and in the management of technical/decision making information to enable staff to perform/deliver customer service to a high standard
· Identifying and proposing solutions to improve business delivery, to enable teams to be effective as they can be
· Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).
· Liaise with the Customer Service Officer and Disability Contact Officer as necessary to assist court users with particular needs to ensure they receive a co-ordinated service
· Liaise with the Operations Manager on ways to meet local training needs and assist in the preparation of local training programmes
· Keep abrest of changes to legislation and process development
· Conduct HAP controls as required, to access the level of compliance. Help develop new controls to mitigate areas of weakness to ensure compliance with HMCTS policies and procedures.
· Attend daily TIB meetings to promote continuous improvement using 3C and Problem-Solving tools
Grade: Higher Executive Officer (HEO)
Location: Court of Protection
Background
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Overview
The Court of Protection make decisions on financial or welfare matters for people who can’t make decisions at the time they need to be made (they ‘lack mental capacity’). We are based in London. Most cases are heard by district judges and a senior judge but can sometimes be heard by High Court judges. Cases can sometimes be transferred to a local court for hearing.
We are responsible for:
· deciding whether someone has the mental capacity to make a particular decision for themselves
· appointing deputies to make ongoing decisions for people who lack mental capacity
giving people permission to make one-off decisions on behalf of someone else who lacks mental capacity.
· handling urgent or emergency applications where a decision must be made on behalf of someone else without delay
· making decisions about a lasting power of attorney or enduring power of attorney and considering any objections to their registration
· considering applications to make statutory wills or gifts
· making decisions about when someone can be deprived of their liberty under the Mental Capacity Act
The key purpose of the role is to
· Provide specialist advice, support and guidance to the Court Manager and court staff in achieving the successful throughput of work on a daily basis.
· To help team members develop the skills and knowledge to deliver RCJ Group operational objectives.
· To provide technical advice and guidance to court users.
Key responsibilities
· Develop technical knowledge/skills of Court of Protection staff
· Deliver a consistent and customer focussed service
· Ensure effective deployment of resources within allocated budget
· Work with managers across the Royal Courts of Justice Group to ensure the delivery of Group performance objectives.
· Act as Authorised Court Officer making orders and directions, as required
· Act as Responsible Officer as required.
Operations
· Work to maintain and develop effective partnerships with the judiciary, supporting agencies, voluntary and user groups.
· Attend client service review meetings covering performance, service improvements, quality and processes
· Advise the Operations Manager and senior staff of issues regarding and arising from performance and service improvement
· Be effective in the sharing of knowledge and in the management of technical/decision making information to enable staff to perform/deliver customer service to a high standard
· Identifying and proposing solutions to improve business delivery, to enable teams to be effective as they can be
· Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).
· Liaise with the Customer Service Officer and Disability Contact Officer as necessary to assist court users with particular needs to ensure they receive a co-ordinated service
· Liaise with the Operations Manager on ways to meet local training needs and assist in the preparation of local training programmes
· Keep abrest of changes to legislation and process development
· Conduct HAP controls as required, to access the level of compliance. Help develop new controls to mitigate areas of weakness to ensure compliance with HMCTS policies and procedures.
· Attend daily TIB meetings to promote continuous improvement using 3C and Problem-Solving tools