Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Customer Contact Advisor
| Dyddiad hysbysebu: | 13 Mehefin 2024 |
|---|---|
| Cyflog: | £23,151 i £25,050 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mehefin 2024 |
| Lleoliad: | Horncastle, Lincolnshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Public Sector Partnership Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Public Sector Partnership Services are undergoing an incredible period of transformation. Part of this has seen the development of a new Revenues & Benefits Customer Contact Team.
As part of this new team, you will become an integral part of the fantastic service we provide to our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland residents - supporting with any queries relating to Council Tax, Housing Benefit and Council Tax Support.
Typical duties:
You will be the first point of contact for all customer enquiries via various channels, taking prompt ownership and using initiative to diagnose and resolve at first contact where possible including answering all incoming calls in a busy Call Centre environment.
Responsible for maintaining and improving levels of customer satisfaction.
To support delivery against the Service KPI’s and SLAs through own performance standards.
If you would like to join a fast paced, dynamic company and grow your own potential whilst helping others, please read on!
What we need from you:
Previous experience working in a customer focused environment
Demonstrate excellent interpersonal skills such as being able to demonstrate empathy and listen effectively but assertive where necessary.
GCSE Level C or above (or equivalent ) in English
Strong ICT Skills with good working knowledge of Microsoft packages and ability to learn new systems quickly
We offer great benefits including:
Local Government Pension Scheme, 23.1% employer contribution
26 days annual leave plus bank holidays and the option to purchase up to 5 days extra
Get your birthday off*
Agile working policy- Minimum of 2 days working in the office per week
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
We support your career development
*A qualifying period will need to be completed to obtain these benefits
For more information about PSPS, you can view our corporate video here, and read all about our benefits here on our website.
ABOUT US:
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company operates from its offices in Spalding, Boston, and Horncastle. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
The Company primarily delivers these services to its three client Councils, in support of the South & East Lincolnshire Councils Partnership (S&ELCP), across the Company itself and externally to a resident population of approximately 305,000 across the geographical boundaries of South Holland, East Lindsey and Boston.
We aim to be a competitive employer of choice within the local area, and within the public sector landscape as a service provider. We work hard to ensure we model our values and behaviours in developing and investing in our people and seek to be bold and innovative.
If you are interested in having a confidential conversation about the role, please contact Rebecca Wright on 07591 352405.
PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.
PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, sex, gender reassignment, marriage and civil partnership, nationality, political belief, race, veteran status, religious or sexual orientation.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
As part of this new team, you will become an integral part of the fantastic service we provide to our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland residents - supporting with any queries relating to Council Tax, Housing Benefit and Council Tax Support.
Typical duties:
You will be the first point of contact for all customer enquiries via various channels, taking prompt ownership and using initiative to diagnose and resolve at first contact where possible including answering all incoming calls in a busy Call Centre environment.
Responsible for maintaining and improving levels of customer satisfaction.
To support delivery against the Service KPI’s and SLAs through own performance standards.
If you would like to join a fast paced, dynamic company and grow your own potential whilst helping others, please read on!
What we need from you:
Previous experience working in a customer focused environment
Demonstrate excellent interpersonal skills such as being able to demonstrate empathy and listen effectively but assertive where necessary.
GCSE Level C or above (or equivalent ) in English
Strong ICT Skills with good working knowledge of Microsoft packages and ability to learn new systems quickly
We offer great benefits including:
Local Government Pension Scheme, 23.1% employer contribution
26 days annual leave plus bank holidays and the option to purchase up to 5 days extra
Get your birthday off*
Agile working policy- Minimum of 2 days working in the office per week
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
We support your career development
*A qualifying period will need to be completed to obtain these benefits
For more information about PSPS, you can view our corporate video here, and read all about our benefits here on our website.
ABOUT US:
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company operates from its offices in Spalding, Boston, and Horncastle. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
The Company primarily delivers these services to its three client Councils, in support of the South & East Lincolnshire Councils Partnership (S&ELCP), across the Company itself and externally to a resident population of approximately 305,000 across the geographical boundaries of South Holland, East Lindsey and Boston.
We aim to be a competitive employer of choice within the local area, and within the public sector landscape as a service provider. We work hard to ensure we model our values and behaviours in developing and investing in our people and seek to be bold and innovative.
If you are interested in having a confidential conversation about the role, please contact Rebecca Wright on 07591 352405.
PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.
PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, sex, gender reassignment, marriage and civil partnership, nationality, political belief, race, veteran status, religious or sexual orientation.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
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Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
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