Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Apprentice IT Applications Support Analyst
| Dyddiad hysbysebu: | 04 Mehefin 2024 |
|---|---|
| Cyflog: | £20,821 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Gorffennaf 2024 |
| Lleoliad: | Stratford, East London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | London and Quadrant Housing Trust |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: |
Crynodeb
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
The L&Q Apprenticeship Programme has been designed to help you get the career you have always wanted. This role provides the opportunity to start a new career path with a valued-led organisation that will support you to learn and develop throughout the programme and beyond.
NB: To qualify for apprenticeship funding, the individual must have a valid and eligible residency status. This usually requires residency in the UK for at least 3 years prior to the start of the apprenticeship.
Are you passionate about technology and eager to kickstart your career in the dynamic field of application support? We are seeking a motivated individual to join our team Business Applications team as an Apprentice IT Application Support Analyst.
This apprenticeship programme offers an exciting entry point into the world of day-to-day application support. You'll have the opportunity to work alongside experienced Trainees, Analysts, and Leads, actively contributing to the triage process and ensuring a seamless transition from the service desk to the application support team. Alongside completing a Level 3 ICT apprenticeship.
Overview of the role:
The successful candidate will be using our internal helpdesk systems. Key responsibilities include maintaining up-to-date records and providing the support team with pertinent information for thorough investigation. This includes mandatory data, screenshots, and step-by-step replication of issues reported by customers. Additionally, part of the role is to inform customers of the ticket ownership within our team.
The apprenticeship learning will support your development and chosen career path. Whilst undertaking your learning programme, your manager will help guide your development and day-to-day work, a mentor will provide extra support throughout your role, and you'll be working alongside experienced colleagues to learn hands-on, work-based skills.
The Apprentice IT Applications Support Analyst will:
- Contribute to business performance and customer service delivery whilst operating in line with L&Q’s values.
- Work closely with Trainees/Analysts/Leads, as well as service desk and other IT functions.
- Build knowledge of L&Q’s individual applications.
- Liaise with third party suppliers and monitoring outstanding requests.
- Work with the Cherwell system to solve basic requests and keep users updated.
Skills and Experience:
- Enthusiasm for the role and L&Q.
- IT literate – basic knowledge and interest in Technology.
- Strong numeracy skills
- Ability to understand and be understood, both verbally and in writing.
- Ability to work independently, as well as being a good team player.
- Good organisational skills and ability to manage/prioritise own workload.
- Good problem-solving skills.
- Willingness to learn and grow with a positive attitude to work.
- GCSEs in English and Maths, Grade C / Grade 4 or above.
- Flexibility to accommodate office days for collaboration.
Apprenticeship details: Information Communications Technician Level 3 with Apprentify.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. Therefore, we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We value diversity in all its facets, including gender, dis/ability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one BAME and one female candidate for all senior leadership positions if they fulfil the role criteria.
We are recognised externally for our commitment to inclusion as a Stonewall Top 100 employer, and a Disability Confident (Committed) employer.
We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should always be demonstrated when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
The L&Q Apprenticeship Programme has been designed to help you get the career you have always wanted. This role provides the opportunity to start a new career path with a valued-led organisation that will support you to learn and develop throughout the programme and beyond.
NB: To qualify for apprenticeship funding, the individual must have a valid and eligible residency status. This usually requires residency in the UK for at least 3 years prior to the start of the apprenticeship.
Are you passionate about technology and eager to kickstart your career in the dynamic field of application support? We are seeking a motivated individual to join our team Business Applications team as an Apprentice IT Application Support Analyst.
This apprenticeship programme offers an exciting entry point into the world of day-to-day application support. You'll have the opportunity to work alongside experienced Trainees, Analysts, and Leads, actively contributing to the triage process and ensuring a seamless transition from the service desk to the application support team. Alongside completing a Level 3 ICT apprenticeship.
Overview of the role:
The successful candidate will be using our internal helpdesk systems. Key responsibilities include maintaining up-to-date records and providing the support team with pertinent information for thorough investigation. This includes mandatory data, screenshots, and step-by-step replication of issues reported by customers. Additionally, part of the role is to inform customers of the ticket ownership within our team.
The apprenticeship learning will support your development and chosen career path. Whilst undertaking your learning programme, your manager will help guide your development and day-to-day work, a mentor will provide extra support throughout your role, and you'll be working alongside experienced colleagues to learn hands-on, work-based skills.
The Apprentice IT Applications Support Analyst will:
- Contribute to business performance and customer service delivery whilst operating in line with L&Q’s values.
- Work closely with Trainees/Analysts/Leads, as well as service desk and other IT functions.
- Build knowledge of L&Q’s individual applications.
- Liaise with third party suppliers and monitoring outstanding requests.
- Work with the Cherwell system to solve basic requests and keep users updated.
Skills and Experience:
- Enthusiasm for the role and L&Q.
- IT literate – basic knowledge and interest in Technology.
- Strong numeracy skills
- Ability to understand and be understood, both verbally and in writing.
- Ability to work independently, as well as being a good team player.
- Good organisational skills and ability to manage/prioritise own workload.
- Good problem-solving skills.
- Willingness to learn and grow with a positive attitude to work.
- GCSEs in English and Maths, Grade C / Grade 4 or above.
- Flexibility to accommodate office days for collaboration.
Apprenticeship details: Information Communications Technician Level 3 with Apprentify.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. Therefore, we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We value diversity in all its facets, including gender, dis/ability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one BAME and one female candidate for all senior leadership positions if they fulfil the role criteria.
We are recognised externally for our commitment to inclusion as a Stonewall Top 100 employer, and a Disability Confident (Committed) employer.
We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should always be demonstrated when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.