ASW - Service Manager FRT
| Posting date: | 17 May 2024 |
|---|---|
| Salary: | £45.00 per hour |
| Hours: | Part time |
| Closing date: | 16 June 2024 |
| Location: | North London, London |
| Remote working: | On-site only |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1259120052024 |
Summary
ASW - Service Manager FRT
Description
We are currently seeking a highly motivated and experienced ASW - Service Manager FRT to join our team. As the ASW - Service Manager FRT, you will be responsible for overseeing the day-to-day operations of our service department, ensuring exceptional customer service and efficient service delivery.
In this role, you will collaborate with various teams, including technicians and customer service representatives, to ensure timely and effective resolution of customer issues. You will also be responsible for managing service requests, tracking service metrics, and implementing strategies to improve service quality and customer satisfaction.
The ideal candidate will have previous experience in a similar role, with a strong background in customer service and proven leadership abilities. You should have excellent communication skills, both verbal and written, and be able to build and maintain strong relationships with clients and team members.
If you are a self-motivated individual with a passion for delivering exceptional service and possess strong organizational and problem-solving skills, then we invite you to apply for this exciting opportunity.
Responsibilities
Manage the day-to-day operations of the service department, ensuring smooth and efficient service delivery.
Oversee and coordinate service requests, ensuring that they are addressed in a timely manner.
Collaborate with technicians and customer service representatives to resolve customer issues and provide technical support when needed.
Monitor and track service metrics, analyzing data to identify trends and areas for improvement.
Develop and implement strategies to enhance service quality and customer satisfaction.
Train and develop service team members, providing guidance and support as needed.
Ensure compliance with company policies and procedures, as well as industry regulations.
Requirements
Bachelor's degree in business administration or a related field.
Proven experience in a service management role, preferably in the [industry].
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to prioritize and multitask in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Proficiency in MS Office and service management software.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17.15
Pay Per Hour: £45.00
Location: North London, London
Should wish to apply for this job opportunity, please, send an up to date CV.
Description
We are currently seeking a highly motivated and experienced ASW - Service Manager FRT to join our team. As the ASW - Service Manager FRT, you will be responsible for overseeing the day-to-day operations of our service department, ensuring exceptional customer service and efficient service delivery.
In this role, you will collaborate with various teams, including technicians and customer service representatives, to ensure timely and effective resolution of customer issues. You will also be responsible for managing service requests, tracking service metrics, and implementing strategies to improve service quality and customer satisfaction.
The ideal candidate will have previous experience in a similar role, with a strong background in customer service and proven leadership abilities. You should have excellent communication skills, both verbal and written, and be able to build and maintain strong relationships with clients and team members.
If you are a self-motivated individual with a passion for delivering exceptional service and possess strong organizational and problem-solving skills, then we invite you to apply for this exciting opportunity.
Responsibilities
Manage the day-to-day operations of the service department, ensuring smooth and efficient service delivery.
Oversee and coordinate service requests, ensuring that they are addressed in a timely manner.
Collaborate with technicians and customer service representatives to resolve customer issues and provide technical support when needed.
Monitor and track service metrics, analyzing data to identify trends and areas for improvement.
Develop and implement strategies to enhance service quality and customer satisfaction.
Train and develop service team members, providing guidance and support as needed.
Ensure compliance with company policies and procedures, as well as industry regulations.
Requirements
Bachelor's degree in business administration or a related field.
Proven experience in a service management role, preferably in the [industry].
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to prioritize and multitask in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Proficiency in MS Office and service management software.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17.15
Pay Per Hour: £45.00
Location: North London, London
Should wish to apply for this job opportunity, please, send an up to date CV.