Collection Advisor – Income Maximisation Team
| Dyddiad hysbysebu: | 01 May 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | To £22,950 |
| Oriau: | Full time |
| Dyddiad cau: | 31 May 2024 |
| Lleoliad: | Walsall, WS2 7PD |
| Cwmni: | Echo Managed Services |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 8 |
Crynodeb
Job Advert
Job Title Collection Advisor – Income Maximisation Team
Location Walsall
Hours 37 hours per week
Salary Up to £22,950 per annum
Join our dynamic Income Max team as a Collection Advisor, where your communication and negotiation skills are key to problem solve
our void properties. If you have over 6 months of experience in collections/debt or customer service, then we want to hear from
you! The Income max team consists of multiple roles from Data validation, Void Administration to high-risk account work.
The Role:
* Use of all available tools to understand, improve and reduce overall void properties.
* Validation of data of void properties.
* Tracing of occupants of void properties.
* Gaining contact with high value accounts to arrange affordable payments.
* Ensuring all plans are affordable for customers.
The Collections Team covers a working window of 8am to 6pm Monday to Thursday, 8am to 6pm Friday and 8.30am to 1pm on Saturdays.
You will be required to work varied shift patterns during these hours including some weekend and bank holiday work where
applicable.
What you will Need:
* Minimum 6 months experience in a collection environment.
* Excellent communication and negotiation skills, with the ability to consult with our customers to fully understand their needs.
* The ability to solve practical problems, ask questions, and collect information to provide customer centric solutions.
* A high level of self-motivation and positive attitude and to put your customers at the heart of everything you do.
* The skill to utilise multiple systems to explore your customer’s needs and bespoke requirements.
* You will have GCSE’s (or equivalent) in Maths and English, alongside knowledge of Microsoft packages.
What you’ll get in Return:
* Free Parking on site
* Employee recognition scheme
* Social hub
* Fun working environment with an emphasis on teamwork
* Gym on site
* Cycle to work scheme
* Focus on learning and development
* Social events
About us
Echo Managed Services is part of South Staffordshire PLC who provides customer led solutions for
its clients. We recognise that it is through the expertise, knowledge and understanding of us people that enable us to deliver an
enriched customer experience. We value our people to ensure they get all the support, training, and motivation they need to be
successful. We have a first-class training programme and a clearly defined career pathway – if you are willing to work hard, we
are ready to help you progress.
Job Title Collection Advisor – Income Maximisation Team
Location Walsall
Hours 37 hours per week
Salary Up to £22,950 per annum
Join our dynamic Income Max team as a Collection Advisor, where your communication and negotiation skills are key to problem solve
our void properties. If you have over 6 months of experience in collections/debt or customer service, then we want to hear from
you! The Income max team consists of multiple roles from Data validation, Void Administration to high-risk account work.
The Role:
* Use of all available tools to understand, improve and reduce overall void properties.
* Validation of data of void properties.
* Tracing of occupants of void properties.
* Gaining contact with high value accounts to arrange affordable payments.
* Ensuring all plans are affordable for customers.
The Collections Team covers a working window of 8am to 6pm Monday to Thursday, 8am to 6pm Friday and 8.30am to 1pm on Saturdays.
You will be required to work varied shift patterns during these hours including some weekend and bank holiday work where
applicable.
What you will Need:
* Minimum 6 months experience in a collection environment.
* Excellent communication and negotiation skills, with the ability to consult with our customers to fully understand their needs.
* The ability to solve practical problems, ask questions, and collect information to provide customer centric solutions.
* A high level of self-motivation and positive attitude and to put your customers at the heart of everything you do.
* The skill to utilise multiple systems to explore your customer’s needs and bespoke requirements.
* You will have GCSE’s (or equivalent) in Maths and English, alongside knowledge of Microsoft packages.
What you’ll get in Return:
* Free Parking on site
* Employee recognition scheme
* Social hub
* Fun working environment with an emphasis on teamwork
* Gym on site
* Cycle to work scheme
* Focus on learning and development
* Social events
About us
Echo Managed Services is part of South Staffordshire PLC who provides customer led solutions for
its clients. We recognise that it is through the expertise, knowledge and understanding of us people that enable us to deliver an
enriched customer experience. We value our people to ensure they get all the support, training, and motivation they need to be
successful. We have a first-class training programme and a clearly defined career pathway – if you are willing to work hard, we
are ready to help you progress.