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Factoring Administration Assistant
| Posting date: | 28 March 2024 |
|---|---|
| Salary: | £27,440 to £30,495 per year |
| Hours: | Full time |
| Closing date: | 21 April 2024 |
| Location: | Glasgow |
| Company: | Glasgow Council for the Voluntary Sector |
| Job type: | Permanent |
| Job reference: |
Summary
We are recruiting on behalf of our client West of Scotland Housing Association:
Job Purpose: Provide an effective administration service for the Factoring Team.
Main Responsibilities
• Provide all administrative support to the Factoring Team
• Be the first point of contact for dealing with telephone calls and correspondence from factored owners
• Act as the first point of contact for the administration of factoring complaints and answering any queries regarding Factoring service.
• Support the Factoring Income Maximisation Officer with the administration of billing.
• Provide administrative support in respect of Written Statements of Service.
• Communication with contractors, suppliers, local authorities in respect of the factoring service.
• Support the Factoring Team Leader & Factoring Officer with the administration of owners’ meetings.
• Administer Westscot Living’s Property Factor’s Registration
• Posting Factoring Payments & Adjustments.
• Ensure records of factored owners are kept updated on IT systems.
• Issue welcome packs to purchaser as required.
• Take payments from factored owners by card over the phone
• Set up new or amended direct debits over the phone with factored owners
• Regularly liaise with the WSHA Property Team as necessary with Factored owner repair requests.
• Attending such training courses, seminars, conferences and other learning and development events as the WSHA Group’s may require.
• Any other activity necessary for the fulfilment of the WSHA Group’s aims and objectives and within the job purpose of the role.
The aforementioned list is a broad overview of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time.
Job Purpose: Provide an effective administration service for the Factoring Team.
Main Responsibilities
• Provide all administrative support to the Factoring Team
• Be the first point of contact for dealing with telephone calls and correspondence from factored owners
• Act as the first point of contact for the administration of factoring complaints and answering any queries regarding Factoring service.
• Support the Factoring Income Maximisation Officer with the administration of billing.
• Provide administrative support in respect of Written Statements of Service.
• Communication with contractors, suppliers, local authorities in respect of the factoring service.
• Support the Factoring Team Leader & Factoring Officer with the administration of owners’ meetings.
• Administer Westscot Living’s Property Factor’s Registration
• Posting Factoring Payments & Adjustments.
• Ensure records of factored owners are kept updated on IT systems.
• Issue welcome packs to purchaser as required.
• Take payments from factored owners by card over the phone
• Set up new or amended direct debits over the phone with factored owners
• Regularly liaise with the WSHA Property Team as necessary with Factored owner repair requests.
• Attending such training courses, seminars, conferences and other learning and development events as the WSHA Group’s may require.
• Any other activity necessary for the fulfilment of the WSHA Group’s aims and objectives and within the job purpose of the role.
The aforementioned list is a broad overview of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time.