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Service Desk Analyst
| Dyddiad hysbysebu: | 13 Mawrth 2024 |
|---|---|
| Cyflog: | £25,147.00 i £27,596.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £25147.00 - £27596.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mawrth 2024 |
| Lleoliad: | Leeds, LS7 3JX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9173-24-0212 |
Crynodeb
Experience of working within a Service Desk team and operating the ICT Service Desk ticketing system to record incidents, problems, service requests and log all fault diagnosis/resolutions. To be ITIL (Information Technology Infrastructure Library) qualified or willing to be trained. A high quality customer focused support approach, to service users of the Trusts network with a strong technical understanding supporting voice and data services (infrastructure, applications and hardware). Awareness of current data legislation, Data Protection, Caldicott, Information Governance and Freedom of Information. A professional attitude with excellent communication skills. Security and cyber awareness (spam/virus/misuse/abuse) Use of Active Directory Setting up and administering new starters Trusts network accounts, removing access for leavers and changing network accounts. Setting up user and team security permissions for correct folder access. Setting up access to shared drives and folders. NHSmail administration and the configuring Microsoft Outlook. Microsoft Office 365 and applications. Experience of using remote access tools such as TeamViewer or Bomgar. Supporting the following main services:- Hardware support for PC, laptops, tablets and printers. Software installation and support. Configuration and setup of mobile devices. A good understanding of ICT systems on the Trust network. Supporting agile users using the Trusts Remote Services. A good understanding of the Trusts clinical systems and their support teams.