Desktop Support Analyst
| Posting date: | 16 April 2025 |
|---|---|
| Salary: | £29,970.00 to £36,483.00 per year |
| Additional salary information: | £29970.00 - £36483.00 a year |
| Hours: | Full time |
| Closing date: | 30 April 2025 |
| Location: | Leeds, LS7 3JX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9173-25-0152 |
Summary
Provides second line support for Trusts desktop hardware and software Provides second line support for Trusts printing services Provides second line support for users using the Trusts desktop services and desktop and laptop support. Works to provide the resolution of issues/problems by analysis of information gathered in conjunction with Operational staff Infrastructure Support Analysts 3rd party providers Other Trust departments as and when necessary. Works with all system users/customers using HIS services. Helps monitor service desk calls assigned to the Health Informatics Service, making regular updates and ensures the user concerned is also kept informed of the calls progress/status. Helps ensure operational and Trust reporting needs are achieved by providing training, coaching and practical support to users. Helps to ensure all systems documentation internal & external is maintained to the required standards. Develops training packages relevant to users requirements, including manual handouts & other presentation materials. Delivers training to Trust staff. Giving regular support & update sessions where necessary. Delivers training & updates to Trust staff when setting up equipment or installing software.