Technical Assistant
| Dyddiad hysbysebu: | 30 Ebrill 2026 |
|---|---|
| Cyflog: | £25,583 i £25,989 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Mai 2026 |
| Lleoliad: | Cheltenham, Gloucestershire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Cheltenham Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
This is an exciting opportunity to join our Technical & Investment team as a Technical Assistant. This role is essential in ensuring the smooth delivery of planned investment works across our housing stock, supporting building surveyors, contractors, tenants, and leaseholders.
You will be the central coordination point for the team—managing communication, scheduling work, keeping databases up to date, and undertaking administrative processes that keep our work programmes running efficiently to a high standard.
Key responsibilities will include:
- Contacting tenants and leaseholders by phone to arrange appointments and using mail merge systems for bulk communications.
- Responding to queries from tenants, leaseholders, and contractors.
- Monitoring emails and workflow for the team, acting upon or reallocating tasks as needed.
- Scheduling contractor meetings, taking accurate minutes, and tracking follow‑up actions.
- Updating Excel spreadsheets and other databases.
- Supporting building surveyors in managing complaints, maintaining accurate records and systems.
- Assisting with performance monitoring, including telephone/email satisfaction checks.
- Programming door fobs for the access control system.
- Raising, varying, and closing work orders on the housing system.
- Keeping customers updated.
- Carrying out general administrative duties such as typing, scanning, filing, and managing post.
- Monitoring stationery and office supply levels.
About you:
You’ll have excellent communication skills and have worked in a customer facing role previously. You’ll have good knowledge of Microsoft packages including Outlook, Excel and Word and be confident with using IT systems.
Please note we reserve the right to close the vacancy prior to the advertised closing date.
You will be the central coordination point for the team—managing communication, scheduling work, keeping databases up to date, and undertaking administrative processes that keep our work programmes running efficiently to a high standard.
Key responsibilities will include:
- Contacting tenants and leaseholders by phone to arrange appointments and using mail merge systems for bulk communications.
- Responding to queries from tenants, leaseholders, and contractors.
- Monitoring emails and workflow for the team, acting upon or reallocating tasks as needed.
- Scheduling contractor meetings, taking accurate minutes, and tracking follow‑up actions.
- Updating Excel spreadsheets and other databases.
- Supporting building surveyors in managing complaints, maintaining accurate records and systems.
- Assisting with performance monitoring, including telephone/email satisfaction checks.
- Programming door fobs for the access control system.
- Raising, varying, and closing work orders on the housing system.
- Keeping customers updated.
- Carrying out general administrative duties such as typing, scanning, filing, and managing post.
- Monitoring stationery and office supply levels.
About you:
You’ll have excellent communication skills and have worked in a customer facing role previously. You’ll have good knowledge of Microsoft packages including Outlook, Excel and Word and be confident with using IT systems.
Please note we reserve the right to close the vacancy prior to the advertised closing date.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.