Technical Assistant
| Posting date: | 30 April 2026 |
|---|---|
| Salary: | £25,583 to £25,989 per year |
| Hours: | Full time |
| Closing date: | 15 May 2026 |
| Location: | Cheltenham, Gloucestershire |
| Remote working: | On-site only |
| Company: | Cheltenham Borough Council |
| Job type: | Permanent |
| Job reference: |
Summary
This is an exciting opportunity to join our Technical & Investment team as a Technical Assistant. This role is essential in ensuring the smooth delivery of planned investment works across our housing stock, supporting building surveyors, contractors, tenants, and leaseholders.
You will be the central coordination point for the team—managing communication, scheduling work, keeping databases up to date, and undertaking administrative processes that keep our work programmes running efficiently to a high standard.
Key responsibilities will include:
- Contacting tenants and leaseholders by phone to arrange appointments and using mail merge systems for bulk communications.
- Responding to queries from tenants, leaseholders, and contractors.
- Monitoring emails and workflow for the team, acting upon or reallocating tasks as needed.
- Scheduling contractor meetings, taking accurate minutes, and tracking follow‑up actions.
- Updating Excel spreadsheets and other databases.
- Supporting building surveyors in managing complaints, maintaining accurate records and systems.
- Assisting with performance monitoring, including telephone/email satisfaction checks.
- Programming door fobs for the access control system.
- Raising, varying, and closing work orders on the housing system.
- Keeping customers updated.
- Carrying out general administrative duties such as typing, scanning, filing, and managing post.
- Monitoring stationery and office supply levels.
About you:
You’ll have excellent communication skills and have worked in a customer facing role previously. You’ll have good knowledge of Microsoft packages including Outlook, Excel and Word and be confident with using IT systems.
Please note we reserve the right to close the vacancy prior to the advertised closing date.
You will be the central coordination point for the team—managing communication, scheduling work, keeping databases up to date, and undertaking administrative processes that keep our work programmes running efficiently to a high standard.
Key responsibilities will include:
- Contacting tenants and leaseholders by phone to arrange appointments and using mail merge systems for bulk communications.
- Responding to queries from tenants, leaseholders, and contractors.
- Monitoring emails and workflow for the team, acting upon or reallocating tasks as needed.
- Scheduling contractor meetings, taking accurate minutes, and tracking follow‑up actions.
- Updating Excel spreadsheets and other databases.
- Supporting building surveyors in managing complaints, maintaining accurate records and systems.
- Assisting with performance monitoring, including telephone/email satisfaction checks.
- Programming door fobs for the access control system.
- Raising, varying, and closing work orders on the housing system.
- Keeping customers updated.
- Carrying out general administrative duties such as typing, scanning, filing, and managing post.
- Monitoring stationery and office supply levels.
About you:
You’ll have excellent communication skills and have worked in a customer facing role previously. You’ll have good knowledge of Microsoft packages including Outlook, Excel and Word and be confident with using IT systems.
Please note we reserve the right to close the vacancy prior to the advertised closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.