Help Desk Assistant
| Dyddiad hysbysebu: | 30 Ebrill 2026 |
|---|---|
| Cyflog: | £27,000 i £30,000 bob blwyddyn, pro rata |
| Gwybodaeth ychwanegol am y cyflog: | overtime |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Mai 2026 |
| Lleoliad: | Glasgow, Scotland |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | North Star Recruitment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: |
Crynodeb
This is a two-month temp assignment (possible extension) working on the Service / Help Desk at an IT firm in Glasgow. Start ASAP
What you'll do -
Answer inbound calls from internal and external clients
Route calls through to the right engineer or technical specialist
Raise tickets on the system
Escalate urgent tickets
Keep clients informed on progress of their ticket or query
Manage email inboxes
Some Help or Service Desk or IT / ICT experience is ideal, but you'll be offered training and support from day one. As important is a logical, calm and diplomatic manner, and a customer-centric approach to your work.
You must have the right to work in the UK, be able to provide references and be able to work onsite in Glasgow 5 days per week.
What you'll do -
Answer inbound calls from internal and external clients
Route calls through to the right engineer or technical specialist
Raise tickets on the system
Escalate urgent tickets
Keep clients informed on progress of their ticket or query
Manage email inboxes
Some Help or Service Desk or IT / ICT experience is ideal, but you'll be offered training and support from day one. As important is a logical, calm and diplomatic manner, and a customer-centric approach to your work.
You must have the right to work in the UK, be able to provide references and be able to work onsite in Glasgow 5 days per week.