Customer Experience Officer - Monday to Friday
| Dyddiad hysbysebu: | 29 Ebrill 2026 |
|---|---|
| Cyflog: | £47,500.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 47500 - 47500 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mai 2026 |
| Lleoliad: | Canary Wharf, London, E14 5GH |
| Cwmni: | Vacancy Filler |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | APR20260160 |
Crynodeb
CIS Security have an exciting opportunity available for a Customer Experience Officer who will be an ambassador to represent CIS Security and the customer whilst being presentable and demonstrating the highest standards of professionalism. You will demonstrate and deliver high quality security and customer service to both our customers and service users, providing provide a holistic customer focused security service.Information:Position: Customer Experience OfficerLocation: Canary WharfSalary: £47,500 per annumHours: 50 hours per weekShifts: Monday to Friday - 0800 to 1800 Job Requirements:SIA Licence required - Door Supervisor preferredCustomer-focused mindset with a genuine passion for delivering outstanding serviceFriendly, professional, and courteous with a confident and outgoing approachStrong interpersonal skills; approachable, engaging, and highly collaborativeExcellent verbal communication skills, with the ability to engage professionally at all levelsImmaculate personal presentation, always maintaining a high standard of appearanceExperience within high-end corporate Front of House, corporate security, or concierge environmentsAbility to remain calm and effective in fast-paced environments and when handling conflictIT literate, with a good understanding of access control systems, visitor management systems, and Microsoft OfficeReliable, responsible, and punctual with a strong work ethicHighly organised with excellent attention to detail and strong time management skillsProactive with a “can-do” attitude and a drive to deliver operational excellenceBe confident you can undertake 100% of all specific duties. Be able to provide all the documentation and vetting information?requested. Job Duties & Responsibilities:Meet and greet all visitors promptly with warmth, professionalism, and a personalised approachAct as the main point of contact within the building, managing enquiries and taking ownership of requests through to completionDeliver exceptional customer service, ensuring all interactions meet and exceed expectationsBuild strong relationships with occupiers and repeat visitors, using names where appropriateMaintain excellent phone etiquette when liaising with occupiers, guests, and stakeholdersEnsure the Front of House area is clean, organised, and fully operational at all timesCoordinate with colleagues to stay informed of VIP visits, events, and priority meetingsProvide helpful information on local amenities such as transport, restaurants, and shopsWork collaboratively with on-site partners to support overall service delivery and maintain high standardsDemonstrate a proactive, solution-focused approach to enhance the overall workplace experienceEnsure the safety and security of all occupiers, visitors, and the buildingOperate and monitor access control systems, ensuring only authorised individuals gain entryConduct regular patrols and remain alert to risks or suspicious activityRespond to incidents and emergencies promptly, following site proceduresSupport and carry out emergency protocols, including evacuationsManage challenging or confrontational situations calmly and professionallyLiaise with emergency services and internal teams when requiredEnsure compliance with health & safety regulations, security policies, and site proceduresBalance a professional security presence with a welcoming and approachable mannerAct as the face of the organisation, delivering a seamless and memorable Front of House experienceProvide a warm, personalised welcome, creating a professional and engaging first impression for all visitors and occupiersHandle enquiries confidently, providing guidance and resolving requests efficientlyAnticipate needs and consistently deliver a high-quality, proactive serviceMaintain a visible and reassuring security presence, ensuring the safety of all visitors, occupiers, and the buildingWork collaboratively with colleagues and service partners to ensure smooth daily operationsMaintain high standards across Front of House areas, contributing to the organisation’s reputationBenefits:Health care plan (HSF)Perk Box (HSF) - discounts & offers from cinema tickets to days outCycle to work schemeTailored Site UniformFirst class training allowing you to develop your skillsA view for career developmentLong service & Employee Recognition awardsAnd much more!!A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World’s Happiest Workplace in 2025.At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.