Customer Service Advisor
| Dyddiad hysbysebu: | 21 Ebrill 2026 |
|---|---|
| Cyflog: | £24,570 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Mai 2026 |
| Lleoliad: | ML4 3PE |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Saltire Facilities Management |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | CSBackApr2-26-670602 |
Crynodeb
Customer Service Advisor Backshift
Job Description:
9-Month Fixed Term Contract
Backshift | 4 on 4 off | 11:00am – 9:30pm
Salary: £24570pa
Average 32.25 hours per week
Join a Team That Keeps Homes Warm
At Saltire Facilities Management, we don’t just answer calls — we help keep over 120,000 homes safe, warm and running smoothly.
As one of the UK’s largest independent providers of maintenance, repair and installation services for domestic heating systems, we work with public sector organisations and private homeowners to deliver essential property services. From renewables and gas services to electrical works, we’re supporting the UK’s move toward lower-carbon housing — and we’re growing.
To support this continued growth, we’re looking for confident, customer-focused individuals to join us in our busy contact centre team.
This is a fantastic opportunity to gain experience in a well-established, supportive organisation — with the potential to open doors for future opportunities.
The Role
As a Customer Service Advisor, you’ll be the first point of contact for tenants and homeowners needing assistance with heating, electrical and property services.
Working in a fast-paced contact centre environment, you’ll:
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Handle inbound calls, emails and live chat queries
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Schedule and re-arrange engineer appointments
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Provide clear, reassuring support to customers
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Update internal and client systems accurately
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Liaise with engineers and internal teams to resolve issues
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Work to service level agreements and quality standards
You’ll be speaking to customers who may be without heating or hot water — so empathy, efficiency and clear communication are key.
What We’re Looking For
We’re less focused on industry experience and more interested in attitude and capability.
You’ll thrive in this role if you have:
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Previous customer service or contact centre experience
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Excellent communication skills and a calm, professional manner
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Strong problem-solving skills and attention to detail
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Confidence using multiple systems at once
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A positive, team-focused attitude
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Flexibility to work a 4 on 4 off backshift pattern
Experience within heating, maintenance or property services is helpful — but not essential.
Shift Pattern
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Backshift: 11:00am – 9:30pm
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4 days on, 4 days off (rotational)
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Average 32.25 hours per week
This pattern offers excellent work-life balance, with regular days off throughout the year.
What We Offer
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Competitive salary equivalent from £24,570 pa
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Overtime opportunities
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Company sick pay
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Private healthcare plan
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Free on-site parking
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Retail discount scheme
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Discounted gym membership
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Employee Assistance Programme & mental wellbeing support
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20 days holiday (pro rata)
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Option to buy up to 3 additional days annual leave
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1 paid volunteer day per year (pro rata)
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£500 refer-a-friend bonus
Why Join Saltire?
This isn’t “just another call centre role.”
You’ll be joining a team that plays a vital role in supporting households across the UK — often when they need us most. We offer stability, structure, and a supportive management team who genuinely value their people.
If you’re looking for an opportunity with a respected organisation — and want to make a real difference to customers every day — we’d love to hear from you.
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Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd