Clinical Governance & Patient Experience Coordinator
| Dyddiad hysbysebu: | 20 Ebrill 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Mai 2026 |
| Lleoliad: | Broadland Business Park, NR7 0WF |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | E0179-1074 |
Crynodeb
Complaints Management Receive, log, and acknowledge complaints within required timeframes. Draft high quality complaint responses under the direction of Clinical Leads and Service Leads, which are overseen by the Chief Clinical Officer. Coordinate complaint investigations, ensuring accuracy, fairness, and timely completion. Ensure complaint investigations are aligned with PSIRF principles, applying systems based thinking, proportionality, and learning focused approaches where complaints involve patient safety concerns. Maintain the central complaints log and ensure all entries are up to date. Ensure all complaints are handled in line with organisational policy, regulatory requirements, and Duty of Candour principles. Patient Safety Incidents / Accidents & Incidents Acknowledge patient safety incidents and ensure early communication with relevant teams. Apply PSIRF principles across all aspects of incident handling, including acknowledgement, initial review, investigation facilitation, analysis, and learning extraction. Facilitate the investigation process in line with PSIRF, including supporting systems based approaches, evidence gathering, and liaison with clinicians and managers. Maintain accurate and up to date logs for: o Patient Safety Incidents o Accidents & Incidents Support Duty of Candour communication processes where applicable. Ensure outcomes, learning, and improvement actions are recorded and monitored in accordance with PSIRF requirements. Patient Feedback & Reporting Keep all central logs updated for compliments and patient feedback. Produce regular patient experience and patient safety reports for relevant committees. Support learning themes and insights emerging from PSIRF aligned incident investigations. Support trend analysis and identify themes requiring further improvement action. Clinical Governance Support Assist in preparing meeting packs and documentation for Clinical Governance Meetings, including updates on PSIRF-driven investigations and learning. Record key actions and support follow-up of governance improvement work. Provide administrative and coordination support to the Chief Clinical Officer as required. Audit Coordination Maintain the central audit schedule and ensure it is kept fully up to date. Liaise with clinical and administration leads to ensure audits are completed within required timescales. Undertake audits, where appropriate. Track audit actions and contribute to reporting on audit compliance. General Duties Maintain confidentiality and comply with data protection requirements. Ensure compliance with all clinical governance, patient safety, and quality standards. Build positive working relationships with clinical and non-clinical teams. Contribute to continuous service improvement. Undertake any other duties reasonably requested that support the function of the organisational clinical governance framework.