Medical Receptionist

Dyddiad hysbysebu:	16 Ebrill 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	01 Mai 2026
Lleoliad:	Pontefract, WF8 1SU
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A4013-26-0001

Crynodeb

Be capable of covering all reception tasks as needed. Appointments Process and triage appointment requests for same-day and future appointments via patchs, telephone, or in person. Handle visit requests efficiently. Improve patient access to primary care and help reduce pressure on GPs. Provide clear, accurate information about the full range of services available both inside and outside the Practice, enabling patients to make informed choices. Act as a first point of contact for patients, directing them to the most appropriate source of help at the right time, in the right place, and with the right person or organisation. Computer and Administrative Tasks Use the Practice computer system to book, cancel or amend appointments, check patient information, and update patient records as necessary. Action tasks assigned to the reception team promptly. Handle general enquiries, explain procedures and schedule new or follow-up appointments. Process online appointment requests via Patchs. Use judgement and communication skills to manage patients without prior appointments who require urgent consultation, ensuring minimal disruption. Explain Practice arrangements and formal requirements to new patients or those seeking temporary cover, ensuring all necessary procedures are completed. Advise patients about letters and form requests, checking ID to maintain confidentiality in line with GDPR and Practice guidance. Additional Duties this job description is not exhaustive. The post holder must be willing to negotiate variations in responsibilities to respond to changes within the Practice, the Primary Care Network, and NHS priorities. Undertake any other reasonable duties as required from time to time.