Customer Excellence Champion
| Dyddiad hysbysebu: | 13 Ebrill 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £12.79 / hour |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 13 Mai 2026 |
| Lleoliad: | Castleford, WF10 4TA |
| Cwmni: | Gravity Active Entertainments |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | f54b3bc5-2719-416a-ba5d-22c8ee4462de |
Crynodeb
We are Gravity, let your career start here…
We are Gravity, we are the UK’s biggest name in active entertainment. Fun is our key word, where our sites offer up to 30 activities from e-karting to trampoline parks, high wall climbing to augmented reality bowling. To support our sites, we have a key team of Customer Service Champions, working 7 days a week and based in our Head Office in Xscape Castleford.
What you’ll be doing…
Day to day you will be working within our Customer Service call centre. You will be taking in bound calls, working on our live chat, and answering emails from the general public. You will be answering questions and making bookings for our various venues across the UK.
Working in a fast-paced high volume contact centre you’ll need to work efficiently to answer and respond to customer queries quickly or to a high service standard. At Gravity, we pride ourselves on offering our customers the best possible experience, so you’ll provide honest and accurate information with a positive and enthusiastic approach leaving our guest excited about their booking.
Your main Responsibilities:
- Handling inbound calls from customers related to new or existing bookings.
- Booking one of our excellent activities in one of our many locations around the UK, over the phone or following up to email requests.
- Providing accurate and up to date information requested on the various Gravity locations across the UK acting as the central resource for customer enquiries.
- Providing support to your wider Customer Service Centre colleagues and working with the management team to deliver a great guest experience.
- Working flexibly to undertake ad hoc duties as and when required to help meet the needs of the business and guest experience.
We are looking ideally looking for someone who a customer service background, and can be flexible in the hours and days they work. We operate Monday to Friday 9am – 5pm and Saturday and Sunday 9am to 4pm.
What’s in it for you?
· Free parking
· Easy accessible location, situated just off the M62 motorway, close to train station and bus routes.
· Discounted rates when using our sites
· Contributary health insurance
· Subsidised food and drink on sites
· The opportunity to grow your career through training and development.
And best of all you will be joining a fun team, with a great company culture #wearegravity