Customer Service Advisor
| Posting date: | 24 April 2026 |
|---|---|
| Salary: | £27,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 24 May 2026 |
| Location: | WF11 0LA |
| Remote working: | On-site only |
| Company: | Bagnall & Morris (Waste Services) Ltd |
| Job type: | Permanent |
| Job reference: | 1927 |
Summary
We are seeking a proactive and detail-oriented Customer Service Advisor to join our team in Knottingley. Reporting to the Head of Managed Services, this role plays a key part in supporting the sales function and contributing to the company’s continued growth.
You will be responsible for a range of sales administration and customer service activities, ensuring smooth day-to-day operations and high levels of customer satisfaction.
Key Responsibilities
Develop and maintain expertise in the company CRM system, becoming a key user
Process customer orders based on sales information and quotations
Ensure all sales orders and associated costs are accurately recorded on the CRM system in a timely manner to support real-time reporting
Proactively contact down trader customers
Provide regular feedback to Operations and Sales teams on revenue and profitability
Ensure orders are completed and invoiced in line with timelines set by the Credit Manager
Maintain accurate records, both digital and hard copy, including databases and customer files
Manage administrative tasks for repeat work, standing orders, and rental agreements
Maintain and update customer spreadsheets
Assist in the preparation of customer quotations
Support ordering processes, including disposal and subcontracting requirements
Liaise with Operations and Sales teams to ensure customer deadlines are met
Respond to customer enquiries and support service performance monitoring
Obtain and allocate customer purchase orders to the correct jobs
Provide administrative support to internal and external sales and operations teams
Skills and Experience
Previous experience in a customer service or sales support role
Strong communication skills, both written and verbal
Excellent problem-solving abilities and attention to detail
Confident working collaboratively within a wider team
Good IT skills, including Microsoft Office (particularly Excel)
Ability to manage a varied workload and prioritise effectively
Proactive, flexible, and willing to take initiative
Quick to learn new systems and processes
Hard-working with a positive, can-do attitude
You will be responsible for a range of sales administration and customer service activities, ensuring smooth day-to-day operations and high levels of customer satisfaction.
Key Responsibilities
Develop and maintain expertise in the company CRM system, becoming a key user
Process customer orders based on sales information and quotations
Ensure all sales orders and associated costs are accurately recorded on the CRM system in a timely manner to support real-time reporting
Proactively contact down trader customers
Provide regular feedback to Operations and Sales teams on revenue and profitability
Ensure orders are completed and invoiced in line with timelines set by the Credit Manager
Maintain accurate records, both digital and hard copy, including databases and customer files
Manage administrative tasks for repeat work, standing orders, and rental agreements
Maintain and update customer spreadsheets
Assist in the preparation of customer quotations
Support ordering processes, including disposal and subcontracting requirements
Liaise with Operations and Sales teams to ensure customer deadlines are met
Respond to customer enquiries and support service performance monitoring
Obtain and allocate customer purchase orders to the correct jobs
Provide administrative support to internal and external sales and operations teams
Skills and Experience
Previous experience in a customer service or sales support role
Strong communication skills, both written and verbal
Excellent problem-solving abilities and attention to detail
Confident working collaboratively within a wider team
Good IT skills, including Microsoft Office (particularly Excel)
Ability to manage a varied workload and prioritise effectively
Proactive, flexible, and willing to take initiative
Quick to learn new systems and processes
Hard-working with a positive, can-do attitude