Outpatient Appointment Administrator
| Dyddiad hysbysebu: | 02 Ebrill 2026 |
|---|---|
| Cyflog: | £25,272.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £25272.00 - £25272.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Ebrill 2026 |
| Lleoliad: | Taunton, TA1 4DY |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9184-26-0447 |
Crynodeb
Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e. telephone, written, face to face. Receive telephone calls and enquiries, taking appropriate action, or, where necessary, re-direct or accept a message on behalf of members of the team. Report any complaints/comments or requests to the Outpatient Appointments Supervisor immediately. Have the knowledge and knowhow of when to refer to PALS. Dealing with queries from consultants and other Trust staff and to have the initiative to know when help from a more senior staff member is required. Have an excellent telephone manner; this is imperative to ensure that clear and concise information is exchanged to patients and staff. Working within set work patterns, prioritise own work efficiently and effectively to ensure all administrative duties are met, highlighting any issues to the Outpatient Appointments Supervisor. Work flexibly across the department as required. Work as part of a call centre team booking outpatient appointments according to the specialities booking rules and guidelines. Entering and retrieving data from hospital computer systems. Shredding of confidential waste. Keep an organised and tidy office environment Monitoring referrals and assisting with manging worklists in e-Referrals. Assisting with the rebooking of cancelled clinics under the guidance of the Outpatient Appointments Senior Administrator. Data quality validation under supervision. Training of new staff in simple tasks where appropriate. Sending and replying to patient and staff emails in a timely manner.