Outpatient Referrals Administrator
| Posting date: | 02 April 2026 |
|---|---|
| Salary: | £25,272.00 per year |
| Additional salary information: | £25272.00 - £25272.00 a year |
| Hours: | Full time |
| Closing date: | 16 April 2026 |
| Location: | Taunton, TA1 4DY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9184-26-0446 |
Summary
Communicate with GP practices, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e. telephone, written, face to face. Receive telephone calls and enquiries, taking appropriate action, or, where necessary, re-direct or accept a message on behalf of members of the team. Report any complaints/comments or requests to the Outpatient Senior Referrals Administrator immediately. Have the knowledge and knowhow of when to refer to PALS. Dealing with queries from consultants and other Trust staff and to have the initiative to know when help from a more senior staff member is required. Have an excellent telephone manner; this is imperative to ensure that clear and concise information is exchanged to patients and staff. Working within set work patterns, prioritise own work efficiently and effectively to ensure all administrative duties are met, highlighting any issues to the Outpatient Senior Referrals Administrator. Work flexibly across the department as required. Entering and retrieving data from hospital computer systems. Disposing of confidential waste. Keep an organised and tidy office environment Monitoring referrals and assisting with manging worklists in e-Referrals, Maxims and Cinapsis. Data quality validation under supervision. Assisting in training of new staff in simple tasks where appropriate. Sending and replying to patient and staff emails in a timely manner. Dealing with incoming and outgoing post. Monitoring the trust/RMC shared drive to ensure all referrals are correctly received and uploaded into the trust PAS system.