Reservations Supervisor

Dyddiad hysbysebu:	27 Mawrth 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Competitive Salary Starting from £28k, TRONC, Pension contributions and more
Oriau:	Llawn Amser
Dyddiad cau:	26 Ebrill 2026
Lleoliad:	DD7 7JE
Cwmni:	Bespoke Hotels Ltd
Math o swydd:	Parhaol
Cyfeirnod swydd:	c8d75821362c4c57bd9d

Crynodeb

As Reservations Supervisor, you will oversee the daily operations of our busy reservations department, ensuring all enquiries, bookings, and guest communications are handled efficiently and professionally. Working closely with front o house team and operations teams, you will support the optimisation of occupancy and revenue while maintaining our high service standards.

Key Responsibilities Include:

1. Lead and support the reservations team in delivering prompt, accurate, and friendly service.
2. Manage individual, group, and corporate bookings across our systems.
3. Ensure all guest details, billing instructions, and room allocations are correct.
4. Assist in forecasting, reporting, and maintaining rate integrity.
5. Work closely across all teams to maximise occupancy and upsell opportunities.
6. Handle guest queries professionally and resolve issues promptly.
7. Train new team members and maintain consistent standards across the department

About You:

• Has previous hotel reservations or front-office experience (supervisory experience desirable).
• Possesses excellent communication and organisational skills.
• Thrives in a fast-paced environment with high attention to detail.
• Is confident using hotel PMS/CRS systems (Guestline experience is an advantage).
• Enjoys leading teams and contributing to a positive workplace culture.
• Is committed to delivering outstanding guest service.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.