Customer Service Adviser - Money
| Dyddiad hysbysebu: | 26 Mawrth 2026 |
|---|---|
| Cyflog: | £24,750 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Ebrill 2026 |
| Lleoliad: | Skipton, BD23 1DN |
| Cwmni: | Skipton Building Society |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | jr3902 |
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Hours:
35 hours per week - shift patterns supporting department operating times with occasional Saturday morning shifts on a rota basis.This role requires a set start date. Any successful candidates would join on the Monday 1st June, complete 3 weeks of training with limited holiday or appointment clashes.
After the initial training period, the role requires a minimum of 3 days per week to be worked from our Head Office in Skipton, flexible working will be considered dependent on training, performance and business needs.
Interviews will be held w/c 6th & 13th April
Salary:
£24,750 Per AnnumClosing Date:
Sat, 4 Apr 2026Skipton Building Society’s Contact Centre team in our Money (Savings) business is growing — and we’re looking for passionate people to join us.
Are you looking for a full‑time role in an award‑winning Contact Centre based in Skipton that puts its people first? At Money Direct, we focus on supporting our colleagues with ongoing development and clear opportunities for career progression. We’re proud to be recognised as one of the best big companies to work for, and we’re committed to creating an environment where our people can thrive.
Join us and become part of a team that genuinely cares about delivering great experiences forour members — and supporting one another every step of the way.
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
What will you be doing?
As a Customer Service Adviser, you’re the first point of contact for our savings customers, and you'll play a vital role in delivering the service Skipton is known for. Whether it’s someone calling to withdraw money, set up a new account, or complete an ISA transfer – you’ll be there to support them with their every need.
Key role aspects
Provide tailored support by responding to customer queries and carrying out transactions and updates to their savings products
Engage in meaningful conversations to understand what matters most to each customer—exploring their goals and financial plans
Recommend relevant products and services such as financial planning, retirement options, and competitive savings rates, based on each customer’s individual needs
Work closely with our Financial Advice Team to help meet commercial targets through collaborative and customer-focused service
Act as the first point of contact for handling customer complaints—investigating concerns and offering appropriate resolutions
Recognise and support customer vulnerabilities with empathy, offering mindful and personalised adjustments to our services
Demonstrate our core behaviours of ‘Be curious’ and ‘Be brave’ by challenging existing processes and championing improvements to enhance the customer experience
Deliver excellent customer service, with conversations assessed on outcomes, experience, and commercial awareness, all aligned to service-level agreements
Training
To help you feel confident in doing in your role we offer comprehensive, hands-on training to support from day one. You’ll learn all about Skipton, our Savings products, services and processes. This will be a 7-week training program at head office where you will participate in face to learning, call listening and shadowing, alongside meeting colleagues from key teams across the Society.
What do we need from you?
Our colleagues come from all walks of life and so do our customers. You’ll need to be adaptable, curious, and empathetic, be able to think on your feet and build great rapport.
We're looking for people with:
Customer service experience, either face to face or over the telephone, with a passion for providing excellent customer experiences and outcomes.
Experience in tailoring service to customers with different needs and requirements.
Strong communication and active listening skills with the ability to apply effective questioning and hold meaningful conversations with customers.
Empathy, adaptability, resilience, and curiosity.
Experience in working towards policies and procedures, standards, service level agreements, and targets.
Enthusiasm to self-develop your capabilities and skills.
What’s In It For You
We have a range of benefits available to you including;
Annual discretionary bonus scheme
25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
Holiday trading scheme allowing the ability to buy and sell additional annual leave days
Matching employer pension contribution (up to 10% per annum)
A newly refurbished head office which offers a vibrant and collaborative working space.
Colleague mortgage (conditions apply)
Salary sacrifice scheme for hybrid & electric car
A commitment to training and development
Private medical insurance for all our colleagues
3 paid volunteering days per annum
Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
Right to Work
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.
We have assessed this role and unfortunately it does not meet the Home Office criteria that would allow the Company to sponsor a successful candidate under the Skilled Worker route. Therefore the successful candidate must be able to demonstrate the right to work prior to interview without sponsorship by the Company
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