Field Service Coordinator
| Posting date: | 17 March 2026 |
|---|---|
| Salary: | £13.00 per hour |
| Additional salary information: | £13.00 P/H ( + up to £2400 per year in KPI related incentives) |
| Hours: | Full time |
| Closing date: | 16 April 2026 |
| Location: | Steeton, Keighley |
| Remote working: | On-site only |
| Company: | Acorn Stairlifts UK |
| Job type: | Permanent |
| Job reference: | ACO1181229 |
Summary
Join the Acorn Stairlifts team in Steeton as our new Field Service Coordinator. We are looking for a proactive professional to drive the daily coordination of our field service team, ensuring seamless operations, high productivity, and exceptional service delivery.
Working Hours: Monday - Friday, 40 hours a week
Salary: £13.00 P/H ( + up to £2400 per year in KPI related incentives)
Why join Acorn?
Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!
Key responsibilities include:
Daily Coordination & Support: Answer calls from Engineers to resolve any queries they may have, and provide regular feedback and updates to field staff.
Performance Tracking & Reporting: Complete Field Staff performance reports (such as tracking jobs per day to monitor progress) and highlight any issues to the Team Leader.
Administrative Duties: Complete updates via email with minimal assistance, complete banking reports (providing feedback to Engineers if there are any issues), and maintain accurate records of all field activities.
Operational Tasks: Chase outstanding returns and act as a primary point of contact for routing customer issues or complaints from the field.
Resource Planning & Training: Assign engineer training, coordinate staff rotas (including holiday scheduling), and ensure adequate cover is maintained at all times to meet service levels.
Skills and Experience:
Proven experience in a coordinator or administrative support role, preferably within a field-based or technical service environment.
Exceptional organizational skills and meticulous attention to detail, particularly with record-keeping and data logging.
Strong communication and interpersonal skills, with the ability to liaise effectively across teams.
Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
⭐Quality of the products we make and sell and the service we provide
⭐Unity Working together as one team
⭐Integrity Acting responsibly and honestly to deliver on our promises
⭐Caring About our customers, each other and the wider community
⭐Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
Working Hours: Monday - Friday, 40 hours a week
Salary: £13.00 P/H ( + up to £2400 per year in KPI related incentives)
Why join Acorn?
Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!
Key responsibilities include:
Daily Coordination & Support: Answer calls from Engineers to resolve any queries they may have, and provide regular feedback and updates to field staff.
Performance Tracking & Reporting: Complete Field Staff performance reports (such as tracking jobs per day to monitor progress) and highlight any issues to the Team Leader.
Administrative Duties: Complete updates via email with minimal assistance, complete banking reports (providing feedback to Engineers if there are any issues), and maintain accurate records of all field activities.
Operational Tasks: Chase outstanding returns and act as a primary point of contact for routing customer issues or complaints from the field.
Resource Planning & Training: Assign engineer training, coordinate staff rotas (including holiday scheduling), and ensure adequate cover is maintained at all times to meet service levels.
Skills and Experience:
Proven experience in a coordinator or administrative support role, preferably within a field-based or technical service environment.
Exceptional organizational skills and meticulous attention to detail, particularly with record-keeping and data logging.
Strong communication and interpersonal skills, with the ability to liaise effectively across teams.
Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
⭐Quality of the products we make and sell and the service we provide
⭐Unity Working together as one team
⭐Integrity Acting responsibly and honestly to deliver on our promises
⭐Caring About our customers, each other and the wider community
⭐Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.