Tenancy Housing Manager
| Dyddiad hysbysebu: | 20 Mawrth 2026 |
|---|---|
| Cyflog: | £148.10 i £194.76 bob dydd |
| Gwybodaeth ychwanegol am y cyflog: | Rate: PAYE £148.10 per day / Umbrella £194.76 per day |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Ebrill 2026 |
| Lleoliad: | Sutton, London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | OR25691 |
Crynodeb
Neway International are seeking two Housing Managers to join our client, Sutton Housing Partnership.
Location: Carshalton Road, Sutton, SM1 4LE
Hours: 36 per week
Start date: 06 April 2026
Duration: 20 weeks (likely to be extended)
Employment type: Temporary
Rate: PAYE £148.10 per day / Umbrella £194.76 per day
Work pattern: Minimum 3 days on site, 2 days remote
About the Client
Sutton Housing Partnership manages council housing across the borough, delivering day‑to‑day landlord services to approximately 6,000 tenants and 1,500 leaseholders. The organisation is committed to supporting residents’ wellbeing, financial resilience, and access to wider services, while ensuring consistent delivery of core housing management functions.
The Role
We are seeking experienced Housing Managers to provide holistic tenancy management across designated patches. The post holders will take ownership of resident concerns, ensuring issues are resolved in line with policy and procedure. This role requires strong experience in rent recovery, safeguarding, anti‑social behaviour case management, domestic abuse support, mutual exchanges and community engagement. Officers will work peripatetically, covering ad‑hoc duties across vacant patches and annual leave.
This is a challenging and rewarding role requiring resilience, excellent customer service and the ability to work collaboratively across teams to deliver resident priorities.
Key Responsibilities
Deliver holistic tenancy management across allocated patches
Manage rent recovery, arrears interventions and financial wellbeing support
Lead on adult and child safeguarding concerns, ensuring timely escalation
Manage ASB cases, supporting victims and taking enforcement action where required
Support residents experiencing domestic abuse, working with partner agencies
Process mutual exchanges and tenancy changes
Promote inclusion and help build stronger, safer communities
Maintain detailed, evidence‑based records with high accuracy
Work assertively yet empathetically with residents facing complex or distressing issues
Manage time effectively in a fast‑paced environment, prioritising workload
Work independently and as part of a wider team with minimal supervision
Ensure compliance with housing legislation, welfare reform and tenancy management policies
Use NEC (Northgate) housing system to record and manage casework
Support organisational initiatives and continuous service improvement
Attend meetings, estate inspections and community engagement activities
Uphold equality, diversity and non‑discriminatory practice
Hold a full UK driving licence and be willing to travel as required
Candidate Requirements
Strong experience in tenancy management within social housing
Proven track record in rent recovery, ASB casework and safeguarding
Experience supporting victims of domestic abuse
Excellent customer service and communication skills
Ability to work methodically, follow procedures and accurately record information
Strong organisational skills with the ability to manage competing priorities
Confident working with partner agencies and community stakeholders
Ability to remain calm, assertive and empathetic in challenging situations
Knowledge of NEC (Northgate) system (desirable)
Full UK driving licence (essential)
Willingness to undergo DBS screening (role exempt under Rehabilitation of Offenders Act 1974)
Location: Carshalton Road, Sutton, SM1 4LE
Hours: 36 per week
Start date: 06 April 2026
Duration: 20 weeks (likely to be extended)
Employment type: Temporary
Rate: PAYE £148.10 per day / Umbrella £194.76 per day
Work pattern: Minimum 3 days on site, 2 days remote
About the Client
Sutton Housing Partnership manages council housing across the borough, delivering day‑to‑day landlord services to approximately 6,000 tenants and 1,500 leaseholders. The organisation is committed to supporting residents’ wellbeing, financial resilience, and access to wider services, while ensuring consistent delivery of core housing management functions.
The Role
We are seeking experienced Housing Managers to provide holistic tenancy management across designated patches. The post holders will take ownership of resident concerns, ensuring issues are resolved in line with policy and procedure. This role requires strong experience in rent recovery, safeguarding, anti‑social behaviour case management, domestic abuse support, mutual exchanges and community engagement. Officers will work peripatetically, covering ad‑hoc duties across vacant patches and annual leave.
This is a challenging and rewarding role requiring resilience, excellent customer service and the ability to work collaboratively across teams to deliver resident priorities.
Key Responsibilities
Deliver holistic tenancy management across allocated patches
Manage rent recovery, arrears interventions and financial wellbeing support
Lead on adult and child safeguarding concerns, ensuring timely escalation
Manage ASB cases, supporting victims and taking enforcement action where required
Support residents experiencing domestic abuse, working with partner agencies
Process mutual exchanges and tenancy changes
Promote inclusion and help build stronger, safer communities
Maintain detailed, evidence‑based records with high accuracy
Work assertively yet empathetically with residents facing complex or distressing issues
Manage time effectively in a fast‑paced environment, prioritising workload
Work independently and as part of a wider team with minimal supervision
Ensure compliance with housing legislation, welfare reform and tenancy management policies
Use NEC (Northgate) housing system to record and manage casework
Support organisational initiatives and continuous service improvement
Attend meetings, estate inspections and community engagement activities
Uphold equality, diversity and non‑discriminatory practice
Hold a full UK driving licence and be willing to travel as required
Candidate Requirements
Strong experience in tenancy management within social housing
Proven track record in rent recovery, ASB casework and safeguarding
Experience supporting victims of domestic abuse
Excellent customer service and communication skills
Ability to work methodically, follow procedures and accurately record information
Strong organisational skills with the ability to manage competing priorities
Confident working with partner agencies and community stakeholders
Ability to remain calm, assertive and empathetic in challenging situations
Knowledge of NEC (Northgate) system (desirable)
Full UK driving licence (essential)
Willingness to undergo DBS screening (role exempt under Rehabilitation of Offenders Act 1974)