Trust Medical Secretary - Cardiology | Norfolk and Norwich University Hospitals NHS Foundation Trust
| Dyddiad hysbysebu: | 20 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,937 - £26,598 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Ebrill 2026 |
| Lleoliad: | Norwich, NR4 7UY |
| Cwmni: | Norfolk and Norwich University Hospitals NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7887099/234-25-G1784-A |
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Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre.
Who we’re looking for?
As a Trust Medical Secretary, you will provide vital administrative and secretarial support to consultants and their clinical teams, ensuring the smooth operation of patient care pathways. Acting as a key liaison between healthcare professionals, patients, and external agencies, you’ll manage communications, coordinate appointments, audio typing and digital editing, preparing agendas, taking minutes, maintain accurate records, and uphold data protection standards.
What We Offer?
• Opportunities to innovate in your role and manage projects from start to finish
• Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich
• Opportunities to further your education, and branch out within the Trust or the wider NHS
As a team and a department we strive to promote innovation, we love to hear new ideas! In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.
We would love for you to join us. What are you waiting for? – apply now!
Key Responsibilities:
• Act as a central point of contact between consultants, patients, GPs, hospital staff, and external agencies
• Provide comprehensive secretarial support including audio/digital transcription and correspondence management
• Manage patient pathways, appointments, referrals, and waiting lists in line with Trust policies
• Handle sensitive patient communications with empathy and professionalism
• Maintain accurate records and databases using PAS and other systems
• Coordinate diaries, meetings, leave schedules, and clinic arrangements
• Support departmental audits and assist with training new staff or apprentices
• Uphold confidentiality and data protection standards at all times
This role demands excellent organisational skills, discretion, and the ability to work both independently and collaboratively in a fast-paced healthcare environment. You’ll be instrumental in delivering a compassionate, efficient service that reflects the Trust’s PRIDE values: People focused, Respect, Integrity, Dedication, and Excellence.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
1. Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
2. Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
3. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
4. Assist patients and their Carers by arranging translation & interpretation facilities.
5. Demonstrate and maintain knowledge and understanding of Trust RTT policy.
6. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
This advert closes on Monday 30 Mar 2026