Apprentice Receptionist - Cardiology | Norfolk and Norwich University Hospitals NHS Foundation Trust
| Dyddiad hysbysebu: | 13 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £14,722 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Ebrill 2026 |
| Lleoliad: | Norwich, NR4 7UY |
| Cwmni: | Norfolk and Norwich University Hospitals NHS Foundation Trust |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | 7870648/234-25-G0529 |
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14 month Fixed Term Contract - Apprenticeship
We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.
You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner qualification within the duration of the placement.
Are you looking to start your NHS career in a supportive, friendly and patient focused environment? Join our Cardiology team as an Apprentice Receptionist and gain valuable skills while making a real difference every day.
In this busy and rewarding role, you’ll be the welcoming face of our department—supporting patients, families and clinical teams, managing appointments, and ensuring accurate real time data entry. No two days are the same, and you’ll be supported throughout your 14 month apprenticeship as you grow in confidence, capability and professionalism.
We offer structured training, hands on experience, mentorship, and the opportunity to complete a Level 2 Customer Service Practitioner Apprenticeship while contributing to a department that truly values you. If you’re motivated, organised, and eager to help others, this is the perfect place to begin your NHS journey.
As an Apprentice Receptionist in our Cardiology Department, you’ll play a key role in supporting patients, families and clinical teams. Your day will include welcoming patients, managing enquiries in person and by phone, arranging and prioritising appointments, preparing notes for clinics, tracking records and ensuring accurate real time data entry on our systems. You’ll help keep the department running smoothly while learning from an experienced and supportive team.
You’ll develop strong communication, customer care and organisational skills, with the ability to multitask, maintain confidentiality and work calmly under pressure. A flexible, people focused approach is essential as you support technical, nursing, medical and administrative colleagues.
Typical decisions you’ll make include:
• Assessing the urgency of appointment requests and booking patients into the correct clinic.
• Identifying when patient information needs updating and ensuring records are accurate before and after clinic.
• Deciding when to alert clinical staff about patient concerns or waiting area issues.
This role is ideal for someone who enjoys helping others, thrives in a busy environment and is ready to build a foundation for a future NHS career while demonstrating our PRIDE values every day
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Eligibility Criteria
All applicants must be:
• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
• Good general standard of education
• 4 GCSE’s at Grade D/3 or above (or equivalent) subject to the job specification
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills
From the job description:
• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
• To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
• To ensure appointment lists are maintained and prepared in readiness for clinical work.
• To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the Department.
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
This advert closes on Sunday 22 Mar 2026