Customer Service Team Admin
| Dyddiad hysbysebu: | 20 Mawrth 2026 |
|---|---|
| Cyflog: | £24,800 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mawrth 2026 |
| Lleoliad: | WV1 1AA, Wolverhampton, West Midlands |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Penny Post Credit Union |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
A credit union is a not-for-profit financial institution that provides savings accounts and loans to it's members.
Key Responsibilities
Admin role receiving regular phone calls from customers.
Office based, dealing with customer enquiries, on the phone, face-to-face and electronic.
Process deposits, withdrawals, and account requests.
Open new accounts, ensuring documentation is completed correctly and ID is verified.
Maintain accurate and up-to-date records on internal systems.
Deliver excellent, member-focused customer service at all times.
Process incoming and outgoing mail and maintain electronic filing systems.
Promote the organisation's products and services to support membership retention. Work collaboratively with colleagues and follow established policies and procedures.
Undertake any other duties as directed by the Head of Customer Experience.
Required Qualities
Previous customer service experience (essential)
Admin experience (desired)
Competent in Microsoft Word, Excel, and Outlook.
Strong verbal and written communication skills.
Professional and customer-focused approach.
Ability to deal sensitively with vulnerable customers.
Excellent attention to detail and data accuracy.
Strong organisational and time management skills.
Ability to prioritise workload and meet deadlines.
Proactive, accountable, and able to use initiative.
Works effectively both independently and as part of a team.
Willing to undertake relevant training.
Key Responsibilities
Admin role receiving regular phone calls from customers.
Office based, dealing with customer enquiries, on the phone, face-to-face and electronic.
Process deposits, withdrawals, and account requests.
Open new accounts, ensuring documentation is completed correctly and ID is verified.
Maintain accurate and up-to-date records on internal systems.
Deliver excellent, member-focused customer service at all times.
Process incoming and outgoing mail and maintain electronic filing systems.
Promote the organisation's products and services to support membership retention. Work collaboratively with colleagues and follow established policies and procedures.
Undertake any other duties as directed by the Head of Customer Experience.
Required Qualities
Previous customer service experience (essential)
Admin experience (desired)
Competent in Microsoft Word, Excel, and Outlook.
Strong verbal and written communication skills.
Professional and customer-focused approach.
Ability to deal sensitively with vulnerable customers.
Excellent attention to detail and data accuracy.
Strong organisational and time management skills.
Ability to prioritise workload and meet deadlines.
Proactive, accountable, and able to use initiative.
Works effectively both independently and as part of a team.
Willing to undertake relevant training.