People Operations Manager
| Dyddiad hysbysebu: | 19 Mawrth 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Ebrill 2026 |
| Lleoliad: | London, W1F 9JG |
| Cwmni: | Third Space |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1476372610 |
Crynodeb
People Operations Manager
About the Company
Third Space is a collection of luxury health clubs in London, individual in style and bound by a common philosophy: to be the best health club in the world in the eyes of our members. It’s our people that bring these spaces to life, and with new clubs opening and a strong Employee Value Proposition, now is the time to join our People team as we strive to be Best in Class. In December 2025, we opened The Whiteley, club number 14. Our plan for the next five years is to more than double.
About the Role
We’re looking for a highly organised and people-focused People Operations Manager to lead the delivery of all HR operations across the full employee lifecycle. This is a critical role in the People team, ensuring that processes are efficient, compliant, and centred around a great employee experience.
Your team is the operational backbone of the People Function (17 people in total across People Partnering, Talent Acquisition, Talent Development, Employee Experience and Reward). You’ll partner closely with People Partners, Talent Acquisition, Payroll, and the wider business. In this role, you will deliver the day to day, whilst continuously improving our systems, processes, ways of working and service delivery.
This is an exciting opportunity to shape and elevate People Operations in a fast-paced, high-growth organisation. You’ll have the chance to make a real impact by encompassing a continuous improvement mindset, enhancing employee experience, and building a high-performing operations function.
What You’ll Be Doing
People Operations & Service Delivery
Lead end-to-end delivery of people processes including onboarding, contractual changes, data management, and offboarding
Ensure a consistent, high-quality employee experience across all touchpoints
Act as an escalation point for complex operational queries
Define and manage SLAs, workflows, and service standards
Deliver performance reporting and drive continuous improvement
Maintain accurate employee data and system integrity
Compliance & Governance
Ensure compliance with UK employment law and internal policies
Own and maintain employment contracts, employee handbook, and records
Support employee relations processes through accurate documentation and system updates
Ensure GDPR compliance and strong data governance
Identify and mitigate operational risks
Payroll & Reward Support
Partner with Payroll to ensure accurate and timely processing
Support annual pay reviews, bonuses, and reward processes
Manage benefits administration including enrolment, changes, and queries
Continuous Improvement
Identify opportunities to streamline and scale processes
Lead or support HR projects such as system implementations
Build clear documentation and operational playbooks
Team Leadership
Manage and develop a People Operations Administrator
Set clear objectives and performance standards
Foster a service-oriented, detail-driven team culture
What We’re Looking For
Essential
Proven experience in People/HR Operations
Previous line management experience
Strong understanding of UK employment law and HR best practices
Experience with HR systems
Exceptional attention to detail and process discipline
Strong communication skills with a service-focused mindset
Desirable
Experience supporting payroll and reward processes
Background in a scaling or fast-paced organisation
Confidence using data and metrics to inform decisions
Key Competencies
Operational excellence
Continuous improvement mindset
Strong stakeholder management
Data accuracy and integrity
Pragmatic problem-solving
Resilience under pressure