Site Service Manager
| Dyddiad hysbysebu: | 18 Mawrth 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Ebrill 2026 |
| Lleoliad: | LS1 4AP |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 92589 |
Crynodeb
We are looking for an experienced Site Service Manager (SSM) to oversee security operations at an HMRC site in Leeds. This role is responsible for the delivery of all on-site security services, ensuring compliance, performance, and effective communication with the client.
Key details:• Full-time, Monday to Friday• Working hours: 07:30 - 17:30• Competitive salary (dependent on experience)
Why Mitie?At Mitie, we deliver “The exceptional, every day.” Our values focus on providing high-quality service to our clients while supporting our colleagues to perform at their best.
Your RoleAs a Site Service Manager, you will:
• Act as the security lead for all Mitie site-based Supervisors and Security Officers• Co-ordinate the local delivery of all security operations• Communicate effectively and proactively with the HMRC client• Manage client expectations and resolve concerns in a timely manner• Carry out pre-audits for monthly KPI meetings and escalate any failings• Assist the Mitie Account Manager and Operations Manager as required• Manage and maintain responsibility for site security equipment
Main Duties• Implement opportunities locally to maximise service efficiency and support continuous improvement• Conduct monthly KPI pre-audits and report/escalate any issues identified• Carry out regular site reviews and ensure all issues are reported and resolved• Ensure effective communication with the security team and HMRC client• Ensure the smooth running of the HMRC security operation at all times• Manage all aspects of site-based Mitie security staff, including:
-Holidays and unplanned absence
-Appraisals and performance management
-Training delivery and management of training records
-Incident reporting processes• Ensure all officers have read and signed current Assignment Instructions• Ensure security risk assessments are in place, signed off, and regularly reviewed• Assist with recruitment and training as directed by Contract and Operations Managers
What We're Looking For• SC Clearance (minimum requirement)• Minimum of 5 years' experience in a similar role• Understanding of HMRC client requirements• Ability to lead and manage teams to deliver high service standards• Effective communication skills at all levels• Understanding of security services within HMRC environments• Good IT skills, including Microsoft Office
Health & Safety• Follow company policies and procedures at all times• Report any risks to health, safety, or service delivery• Use equipment and PPE in line with training• Report any issues or training requirements to your line manager
Your Mitie JourneyJoining Mitie means being part of a team committed to delivering high standards and supporting one another. This role offers the opportunity to contribute to a professional security operation within a key client environment.
Key details:• Full-time, Monday to Friday• Working hours: 07:30 - 17:30• Competitive salary (dependent on experience)
Why Mitie?At Mitie, we deliver “The exceptional, every day.” Our values focus on providing high-quality service to our clients while supporting our colleagues to perform at their best.
Your RoleAs a Site Service Manager, you will:
• Act as the security lead for all Mitie site-based Supervisors and Security Officers• Co-ordinate the local delivery of all security operations• Communicate effectively and proactively with the HMRC client• Manage client expectations and resolve concerns in a timely manner• Carry out pre-audits for monthly KPI meetings and escalate any failings• Assist the Mitie Account Manager and Operations Manager as required• Manage and maintain responsibility for site security equipment
Main Duties• Implement opportunities locally to maximise service efficiency and support continuous improvement• Conduct monthly KPI pre-audits and report/escalate any issues identified• Carry out regular site reviews and ensure all issues are reported and resolved• Ensure effective communication with the security team and HMRC client• Ensure the smooth running of the HMRC security operation at all times• Manage all aspects of site-based Mitie security staff, including:
-Holidays and unplanned absence
-Appraisals and performance management
-Training delivery and management of training records
-Incident reporting processes• Ensure all officers have read and signed current Assignment Instructions• Ensure security risk assessments are in place, signed off, and regularly reviewed• Assist with recruitment and training as directed by Contract and Operations Managers
What We're Looking For• SC Clearance (minimum requirement)• Minimum of 5 years' experience in a similar role• Understanding of HMRC client requirements• Ability to lead and manage teams to deliver high service standards• Effective communication skills at all levels• Understanding of security services within HMRC environments• Good IT skills, including Microsoft Office
Health & Safety• Follow company policies and procedures at all times• Report any risks to health, safety, or service delivery• Use equipment and PPE in line with training• Report any issues or training requirements to your line manager
Your Mitie JourneyJoining Mitie means being part of a team committed to delivering high standards and supporting one another. This role offers the opportunity to contribute to a professional security operation within a key client environment.